Pankaj Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Key Result Areas: • Manage the weekly and Monthly operating budget, refine, and implement all administrative and operational procedures, resolve employee disputes• Created/Modify PowerPoint presentations for the team and leadership.• Communicate project status and strategic direction to different workstream• Facilitate inter-departmental communication to effectively provide client support.• Full cost management with responsibility for SaT operations and EMS GDS Globally.• EMS Team enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination/communication• Assist with fees and billings, invoicing, budgets• Ensure proper and efficient team communication • Perform non-technical planning and organizational tasks for the account • Ensure that all required documentation is filed and archived • Support efforts to develop and maintain client relationships • Reporting and preparing Dashboards for client team including senior leadership • One-time tasks, ad hoc reporting, etc.

Hyderabad, Telangana, India

Partnering with employees, leadership and HRBP’s to develop policies and programs to attract, retain, and promote a diverseworkforceSteered responsibilities for change management activities within the team for the seamless execution of new initiatives whilekeeping all stakeholders in HRSS and HR informed of changes prior to implementation Managing day-to-day Global HR Operations Team to provide exceptional service in client interaction and fulfill HR-relatedtransactions Ensuring all the payroll activities and reports are being performed and published in timely fashion, which includes Weekly,Bi-weekly & Monthly Payment, Pre and post payroll activities like off-cycle pay check processing, Overpayment, RetroPayments.Administering stakeholder management audits; implementing overall departmental strategy; providing direction &guidelines for the HR Operations Centre to advance the development of HR solutions across the business Collaborating with executive and senior leadership to develop & improve recruitment process and achieve cost savings forthe group; developing strong, positive relational networks and supporting departments company-wide

Noida, Uttar Pradesh, India

Assistant Manager-BPS Operations HR Shared Service Client Managed un-forecasted volume spikes and delivered as per SLA with the team of 26 members Conceptualized and developed Shared Service Model for various HR Services to achieve improved productivity with highercapability for enriching Service Level Agreements Steered all the IT support to in-house team & contributed as SPOC person for all the IT related issues/update/implementation Implemented changes to technologies to optimize HR service delivery model, automate manual activities, upgrade systems &utilize outsource services Performed supervisory responsibilities in accordance with policies and procedures; additional responsibilities includeinterviewing, training and motivation of employees, planning, assigning & directing their work, rewarding & discipliningemployees and effective conflict resolution Worked diligently in reducing and controlling attrition through various methodologies Led the execution of RM to SOP migration: Worked with the Technology & Onshore team to migrate the RM business to theSOP platform Developed & communicated policies to associates and acted as the primary information source for staff; followed up to ensurecompliance and consistency; took corrective action as necessary and documented the issue and actions taken

High School Diploma, Mathematics, B

Bachelor'S Degree, History, B