Pankaj Kumar Email & Phone Number

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

A.Project Manager--Global IT Infrastructure and Service Desk SYSTIME Global Solutions Ltd (KPIT Technologies Ltd)Privately Held; 1200 employees; Software Development and Services industry April 2009 – Present (6 years 4 months) Navi Mumbai Key Deliverables: • Heading Infrastructure, Projects and Helpdesk functions and reporting to Delivery Manager. • Lead many initiatives successfully. • Own P & L responsibility for Helpdesk for clients. • Providing Global Helpdesk support 24 X 7X 365 for all the Systime members and clients across the globe Implementing support state-of-art IT Infrastructure for SYSTIME with 24 X 7X 365 uptime.• Ensuring adherence to software and process compliances for IT for ISO 27001, ISO 9000-2008 Noteworthy Attainments: • Successfully completed the migration of all desktops/laptops in new domain with software and security compliance.• Won an important contract for a Helpdesk from client.• Achieved cost savings to the company through changed the contact on SLA based from resource based. • Successfully done Mail and antivirus migration..• Meticulously lead first phase completion of ISO 27001 implementation. • Was promoted to next level in less than 1 year of joining Additional responsibilities were given before completing one year.

Mumbai Area, India

B Sr. Team LeaderTATA Interactive SystemsJuly 2008 – March 2009 (9 months) Key Deliverables: • Monitoring and motivating the team.• Monitoring and finding the RCA of daily, Weekly and Monthly calls • providing End-to-End support to high profile users • SPOC with customer.• Complete all agreed SLAs C. Sr. Team LeaderVFS Global Services/ Tata Interactive SystemPublic Company; 900 employees; May 2007 – June 2008 (1 Year 1months) Key Deliverables: • Monitoring and motivating the team..• Monitoring and finding the RCA of daily, Weekly and Monthly calls • providing End-to-End support to high profile users • SPOC with customer.• Complete all agreed SLAs Noteworthy Attainments:• Successfully done Mail migration over 32 countries usersD. Team LeaderKotak Life Insurance BankOctober 2006 – May 2007 (8 months) Key Deliverables: • Monitoring and motivating the team..• Monitoring and finding the RCA of daily, Weekly and Monthly calls • providing End-to-End support to high profile users • SPOC with customer.• Complete all agreed SLAs

Mumbai Area, India

Key Deliverables: • Implementing and trouble shooting of Server administration.• Handling escalated calls. • Remote support to L1 engineers.• Structure Cabling.• Discussing and collecting AMC Payment by clients.• As an engineer, my primary responsibility was to provide support on PC hardware, Desktop Operating System, peer to peer networking, resource sharing over the network, Hardware and Network Operating System support and troubleshooting on Compaq range of servers like Prosignia 300, 500, 200, Proliant 800, 400, 2500, 1600, • Acer Altos 300, 330 as per the SLA signed with the clients. Secondly I was responsible for getting sales and upgrade orders from clients, orders generated through technical updates to the clients, getting the AMC payments released within reasonable time frame and also played the vital role in getting the maintenance contacts renewed through quality services.Services. Noteworthy Attainments:• Maruti Service – Establishing WAN Setup from Gurgaon to Mumbai

New Delhi Area, India

Key Deliverables: • Handling all type of desktop calls.• Handling all type of DMP, DeskJet, LaserJet printer and Draft Printers.• Implementing Structure network cabling• Installation of server operating system.• Providing online support through telephone.