▪ Provide service support to branch offices of PAN India with my technical Team.▪ Taking care of the Microsoft Azure Cloud Server (04) for the company and multiple ERP on VM withTerminal Services.▪ Maintain the O365, Google Workspace, and Google Suite with running software.▪ Supervise the IT and computer systems.▪ Develop and execute disaster procedures, and maintain data backups▪ Monitoring daily operations, including server hardware, software, and operating systems.▪ Regularly check, organize, and control the IT and electronic data operations.▪ Train employees on both software and hardware, troubleshoot, and provide technical support whenneeded▪ Ensure the maintenance of the systems is implemented.▪ Regularly file reports on the functioning of the systems and department.▪ Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy toinform business decisions▪ Selecting and purchasing new and replacement hardware and software, when necessary.▪ Creating And processing of the GRN and SRN of IT assets i.e., Hardware & Software.▪ Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.▪ Ensure network components meet needs and work together seamlessly, using the full range of capabilities,and stay informed about new features and competitive solutions▪ Continuously analyze current processes, technologies, and vendors to identify areas of improvement▪ Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors toensure they offer the best possible service and value for company needs, Overseeing the annual IT budgetand ensuring cost-effectiveness.▪ Regularly audit systems and study the outcome.

Manage communications and working relationships between IT and other departments withinthe organization as well as multiple outside IT service providers.▪ Manage all aspects of the Implementation of software applications and Manage operational systemsfor the Organization – network, system, and end-user computers.▪ Work with staff to ensure SLAs are met and a consistent IT service is delivered to the customer.▪ Create and Maintain Vendor and Client Relationships.▪ Security Monitoring▪ Providing direction for IT team members.▪ Running and sharing regular operation system reports with the CEO.▪ Conducting regular system audits▪ Designing training programs and workshops for staff.▪ Managing all the responsibilities related to Mobile Accessories of PAN India Service Centres.▪ Handling RMA of PAN India for Mobile Accessories.▪ Handling and maintaining to overcome Customer escalation related to Reverse logistics.▪ Daily review and reconciliation of return material authorization (RMA) form with physical inventoryreturns and follow-up of pending or missing RMAs through RMA systems.▪ Performs additional duties as required and or requested▪ Coordination with E-Waste and Refurbishing partners for Faulty and Damaged Accessories.▪ Monitoring the backend process for Calls and Resolutions.▪ Interaction with the Sales team for pre and post-sales.▪ Control costs and budgets regarding IT systems & Reverse logistics.▪ Develop IT policies and practices.

▪ Overseeing network infrastructure and systems functionality▪ Being responsible for device and password management▪ Managing teams of technicians, system engineers, and other IT staff▪ Maintain and optimize local company networks and servers▪ Be responsible for device and password management▪ Oversee data backup and system security operations (e.g. user authorization, firewalls)▪ Manage installations, upgrades, and configurations of hardware and software▪ Assess system performance and recommend improvements▪ Resolve issues escalated by technicians and engineers▪ Ensure data is handled, transferred, or processed according to legal and company guidelines▪ Provide support and guidance to stakeholders via help desk▪ Control costs and budgets regarding IT systems▪ Manage contracts with vendors and software licenses.▪ Develop IT policies and practices.

 Lead the IBM IT team engaged with Max hospital for 4 different locations with the aim of improving IT compliances. Provided 24x7 IT Facility Management Solutions (FMS) that included Panchsheel Park, Lajpat Nagar and PVR Max locations Successfully implemented “Practo Application” within 2 months thereby beating budgets by over 15% efficiency. Improved Service Level Agreement (SLA) compliance from 90% to 99% within 3 months with timely follow-ups and effectively managed escalations. Managed customer escalations with timely closure leading to improved customer satisfaction (CSAT) scores. (Over) achieved weekly targets and KPIs for service excellence for all 4 supports Centre’s under my management. Overcome the quarterly penalty payouts. Completed IT audits with accomplishments acknowledged by Joint Commission International (JCI). Helped the dedicated teammates to get the quality of appreciations. Projects/Activitieso Supported Infra projects like Wi-Fi up gradation, RIS- Pacs and managed print services.o Managed in house applications like CPRS, E-prescription, Hospital Information System (HIS), and Practo etc.o Helped in successful launch of O-365 from outlook 2007.

 Handled the Engineers strength in entire Delhi NCR, Rajasthan and Madhya Pradesh locations, provided the supports on multiple SLA’s within TAT. With using of ITIL and CRM Process, achieved the velocity of target 95% within agreed SLAs in all segments of every week. Promoted to North SPOC of RMA in Dell Operations. Uninterruptedly Achiever of 100% Velocity of RMA in North Zone. Conducted Weekly interactions with tech-mates to enhance their performance ability. Maintained and Educated up-to-date knowledge about company products and services. Ensured the client request and requirements handled timely and accurately. Managed the client's problems within TAT to achieved profitability for organization. Developed the new strategies to improve client satisfaction (CSAT).

• Worked as a Customer Support Engineer at IGNOU, Engineers India Ltd, Airport Authority of India, Punjab National Bank (Head Office), State Bank Of India (Main Branch), Deptt. Of Tele Communication (Sanchar Bhawn), CRIS etc.• Provided Support to customers at the Hardware and Networking level and Anti Virus Support (McAfee Corporate Edition and Trend Micro etc.)• Installation, Configure and Troubleshooting of Operating System, family of Windows.• Installation and troubleshooting of Printer, i.e., Inkjet, LaserJet and Network Printers.• Installation and Maintenance of Desktop, Notebook, Printers and Scanner etc.• Handling of well-known Computer Brands such as IBM, HP, HCL, ACER, COMPAQ and DELL• Doing day to day maintenance tasks for PCs including troubleshooting the Hardware and Software Problems.• Configuring and troubleshooting mail clients including Microsoft Outlook, outlook Express, Lotus Notes and Netscape.• Configuring and troubleshooting Server clients like Novell Netware.