Pankaj Mathur Email and Phone Number
🌟 I have a passion for using technology to improve processes and create efficiencies. I have experience in both small and large organizations, whether in the private or the public sector. Proven track record in developing and implementing strategies that improve effectiveness while reducing costs. I strongly believe that technology can be used to improve processes and create proficiencies. By leveraging technology, we can optimize processes and make them more efficient. This, in turn, can lead to cost savings and improve productivity. I have deep understanding of how to create, implement, and manage digital transformation initiatives, and I like to see the big picture and develop creative solutions to complex problems. I'm always thinking ahead, looking for new ways to improve things, and can see the potential in every environment.==>| Main accomplishments:📌 20+ years of experience in Operations Management, Strategic Planning, People Management, Automation & Digital Transformation📌 Experience in both small and large Organizations. 📌 Proven track record in developing and implementing strategies that improve efficiency while reducing costs.📌 Strong advocate for using technology to improve processes and create efficiencies.📌 Deep understanding of how to create, implement, and manage digital transformation initiatives.📌 Strategic thinker who can see the big picture and develop creative solutions to complex problems.
Tata Tele Business Services
View- Website:
- tatateleservices.com
- Employees:
- 5583
-
Head - Automation And Digital TransformationTata Tele Business ServicesDelhi, India -
Head - Automation & Digital TransformationTata Tele Business Services Aug 2021 - PresentNew Delhi, Delhi, IndiaIn this capacity, I am responsible for spearheading the digital transformation initiatives of the organization across all fronts of the business.==>| Provide innovative solutions and insights over the design and implementation of programs, effectiveness of programs, and deployment of tools to enable business strategies for any new program. ==>| Evaluate and prioritize projects with business and technology teams, determine efficiency gains, and sequence their delivery.==>| Manage key projects and programs that help the broader business achieve effectiveness by working with cross-functional stakeholders. -
Lead – Strategy ExecutionTata Tele Business Services Nov 2018 - Jul 2021Delhi, India==>| Ensured effective on-field implementation of the Go to Market strategy, analyzed data, developed TAM (Total Addressable Market) models, and maintained long-term business strategies.==>| Worked with product management, procurement, finance, marketing and sales teams cross-functionally to enable product decisions on features, pricing, positioning and innovation.==>| Developed recommendations, implemented them, and managed the projects. -
Lead – Sales OperationsTata Tele Business Services Oct 2017 - Oct 2018Delhi, India==>| Ensured the sales team consistently met or exceeded daily performance metrics, and effectively managed them to success.==>| Analyzed performance metrics data to effectively coach and develop the Sales Support team. ==>| Designed & Rollout Commission & Payout Structure for each sales engine and effectively manage the cost of acquisition to ensure delivery within the Annual Operating Plan. -
Lead - Branded Retail ExperienceTata Tele Business Services Oct 2010 - Sep 2017Delhi, India==>| Managed customer service operations at 1000+ Retail Outlets 1000+ Postpaid Channel Partners across the country.==>| Monitored CSAT, Mystery Audits, Online Assessments of Retail Executives, actions based on Customer Feedbacks & VOCs.==>| Directed Retail Stores, Lead & Prospect Management, Decongestion, Process enhancement & calibration. -
Head - Postpaid Retention & Customer Lifecycle ManagementTata Tele Business Services Sep 2007 - Sep 2010Delhi, India==>| Managed the entire Post-paid retentions (CDMA & GSM) for the circle along with Refunds & Customer Lifecycle Management Team, especially the High ARPU / Plat / Gold / Silver Base.==>| Handled PTB/CCB (Prepaid PCO) Retentions & escalations for Rest of Maharashtra, and organized loyalty programs.==>| Organized & rolled-out "In-touch" Program with Retained customers (e.g. Hot Monitoring for 90 days) + detailed Win-back for Cancelled Customers. -
Manager Customer ServiceReliance Communications 2005 - 2007==>| Was Responsible for the last Collection Bucket 60 to 90, ensured customer satisfaction, valued feedback for process improvement, enhanced retention, and organized loyalty programs.==>| Monitored the application of SLA “Service Level Agreement”, managed complaints, and competitive analysis.==>| Formulated budgets, strategies and forecasts for Customer Services. -
Team ManagerNiit Smartserve 2004 - 2005India==>| Lead a Team of 30+ Sales Specialists (B2B &B2C).==>| Monitoring calls on voice and quality parameters and providing coaching and feedback.==>| Conducted interviews for the New Hires and for Internal Job Postings (IJP). -
Account ManagerHewlett Packard Australia Pty. Ltd. May 2003 - Jun 2004Kuala Lumpur, MalaysiaWas responsible for managing large Partners of HP in Australia: ==>| Managed their channel business of Australia for their Direct/DNA distribution business segment.==>| Was interacting with and managing large direct business channel partners of HP Australia.==>| Retained existing partners within a defined account base while increasing usage levels in account base.
Pankaj Mathur Education Details
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Business Administration, Management And Operations -
Tata Management Training CenterData Analytics For Business Planning And Success -
Tata Management Training Centre (Tmtc)Business Administration And Management, General -
National Institute Of Business ManagementStrategic And Marketing Management -
Business/Commerce, General -
Greenway Modern School
Frequently Asked Questions about Pankaj Mathur
What company does Pankaj Mathur work for?
Pankaj Mathur works for Tata Tele Business Services
What is Pankaj Mathur's role at the current company?
Pankaj Mathur's current role is Head - Automation and Digital Transformation.
What schools did Pankaj Mathur attend?
Pankaj Mathur attended The Ohio State University Fisher College Of Business, Tata Management Training Center, Tata Management Training Centre (Tmtc), National Institute Of Business Management, Delhi University, Greenway Modern School.
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Pankaj Mathur
Pune -
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Pankaj Mathur
Transformational Hospitality Leader | Pre-Opening Specialist • Strategic Repositioning & Brand Building • Training And Leadership Development • Property ManagementMumbai -
Pankaj Mathur
Pune
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