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Pankaj Mathur Email & Phone Number
Head - Automation and Digital Transformation
at
Tata Tele Business Services
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✓ Verified May 2026
3 data sources
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Current company
Role
Head - Automation and Digital Transformation
Location
Delhi, India, India
Company size
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Quick answer
Pankaj Mathur is listed as Head - Automation and Digital Transformation at Tata Tele Business Services, a company with 5583 employees, based in Delhi, India, India. AeroLeads shows a matched LinkedIn profile for Pankaj Mathur.
Pankaj Mathur previously worked as Head - Automation & Digital Transformation at Tata Tele Business Services and Lead – Strategy Execution at Tata Tele Business Services. Pankaj Mathur holds Tgels, Business Management, Business Administration, Management And Operations from The Ohio State University Fisher College Of Business.
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Tata Tele Business Services
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Profile bio
About Pankaj Mathur
🌟 I have a passion for using technology to improve processes and create efficiencies. I have experience in both small and large organizations, whether in the private or the public sector. Proven track record in developing and implementing strategies that improve effectiveness while reducing costs. I strongly believe that technology can be used to improve processes and create proficiencies. By leveraging technology, we can optimize processes and make them more efficient. This, in turn, can lead to cost savings and improve productivity. I have deep understanding of how to create, implement, and manage digital transformation initiatives, and I like to see the big picture and develop creative solutions to complex problems. I'm always thinking ahead, looking for new ways to improve things, and can see the potential in every environment.==>| Main accomplishments:📌 20+ years of experience in Operations Management, Strategic Planning, People Management, Automation & Digital Transformation📌 Experience in both small and large Organizations. 📌 Proven track record in developing and implementing strategies that improve efficiency while reducing costs.📌 Strong advocate for using technology to improve processes and create efficiencies.📌 Deep understanding of how to create, implement, and manage digital transformation initiatives.📌 Strategic thinker who can see the big picture and develop creative solutions to complex problems.
Current workplace
Pankaj Mathur's current company
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Tata Tele Business Services
9 roles · 22 years
Pankaj Mathur work experience
A career timeline built from the work history available for this profile.
Head - Automation & Digital Transformation
CurrentIn this capacity, I am responsible for spearheading the digital transformation initiatives of the organization across all fronts of the business.==>| Provide innovative solutions and insights over the design and implementation of programs, effectiveness of programs, and deployment of tools to enable business strategies for any new program. ==>| Evaluate.
Aug 2021 - Present
Lead – Strategy Execution
==>| Ensured effective on-field implementation of the Go to Market strategy, analyzed data, developed TAM (Total Addressable Market) models, and maintained long-term business strategies.==>| Worked with product management, procurement, finance, marketing and sales teams cross-functionally to enable product decisions on features, pricing, positioning and.
Nov 2018 - Jul 2021
Lead – Sales Operations
==>| Ensured the sales team consistently met or exceeded daily performance metrics, and effectively managed them to success.==>| Analyzed performance metrics data to effectively coach and develop the Sales Support team. ==>| Designed & Rollout Commission & Payout Structure for each sales engine and effectively manage the cost of acquisition to ensure.
Oct 2017 - Oct 2018
Lead - Branded Retail Experience
==>| Managed customer service operations at 1000+ Retail Outlets 1000+ Postpaid Channel Partners across the country.==>| Monitored CSAT, Mystery Audits, Online Assessments of Retail Executives, actions based on Customer Feedbacks & VOCs.==>| Directed Retail Stores, Lead & Prospect Management, Decongestion, Process enhancement & calibration.
Oct 2010 - Sep 2017
Head - Postpaid Retention & Customer Lifecycle Management
==>| Managed the entire Post-paid retentions (CDMA & GSM) for the circle along with Refunds & Customer Lifecycle Management Team, especially the High ARPU / Plat / Gold / Silver Base.==>| Handled PTB/CCB (Prepaid PCO) Retentions & escalations for Rest of Maharashtra, and organized loyalty programs.==>| Organized & rolled-out "In-touch" Program with.
Sep 2007 - Sep 2010
Manager Customer Service
==>| Was Responsible for the last Collection Bucket 60 to 90, ensured customer satisfaction, valued feedback for process improvement, enhanced retention, and organized loyalty programs.==>| Monitored the application of SLA “Service Level Agreement”, managed complaints, and competitive analysis.==>| Formulated budgets, strategies and forecasts for Customer.
2005 - 2007
~2 yrs
Team Manager
==>| Lead a Team of 30+ Sales Specialists (B2B &B2C).==>| Monitoring calls on voice and quality parameters and providing coaching and feedback.==>| Conducted interviews for the New Hires and for Internal Job Postings (IJP).
2004 - 2005
~1 yr
Account Manager
Hewlett Packard Australia Pty. Ltd.
Was responsible for managing large Partners of HP in Australia: ==>| Managed their channel business of Australia for their Direct/DNA distribution business segment.==>| Was interacting with and managing large direct business channel partners of HP Australia.==>| Retained existing partners within a defined account base while increasing usage levels in.
May 2003 - Jun 2004
6 education records
Pankaj Mathur education
Tgels, Business Management, Business Administration, Management And Operations
Fundamentals Of Data Analytics, Data Analytics For Business Planning And Success
Tata Management Training Center
Advanced Leadership Skills Program, Business Administration And Management, General
Tata Management Training Centre (Tmtc)
Executive Mba, Strategic And Marketing Management
National Institute Of Business Management
Bachelor Of Commerce - Bcom, Business/Commerce, General
Education record
Greenway Modern School
FAQ
Frequently asked questions about Pankaj Mathur
Quick answers generated from the profile data available on this page.
What company does Pankaj Mathur work for?
Pankaj Mathur works for Tata Tele Business Services.
What is Pankaj Mathur's role at Tata Tele Business Services?
Pankaj Mathur is listed as Head - Automation and Digital Transformation at Tata Tele Business Services.
Where is Pankaj Mathur based?
Pankaj Mathur is based in Delhi, India, India while working with Tata Tele Business Services.
What companies has Pankaj Mathur worked for?
Pankaj Mathur has worked for Tata Tele Business Services, Reliance Communications, Niit Smartserve, and Hewlett Packard Australia Pty. Ltd..
How can I contact Pankaj Mathur?
You can use AeroLeads to view verified contact signals for Pankaj Mathur at Tata Tele Business Services, including work email, phone, and LinkedIn data when available.
What schools did Pankaj Mathur attend?
Pankaj Mathur holds Tgels, Business Management, Business Administration, Management And Operations from The Ohio State University Fisher College Of Business.
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