Address Guest Concerns and Provide Customer SatisfactionMonitoring trends in reservations, customer concerns, etc.Evaluating the performance of front office staffOverseeing staff levels and schedulesUnderstanding hotel procedures and policiesCommunicating with management regarding employee and customer service issues

Heading the department and guiding the, subordinates, supervisor and the Reservations team in their Functions to ensure optimum Occupancy with maximum Average Room Rate• Welcome and escort V.I.P guests to their rooms, or to delegate this responsibility to a dependable Assistant* Constantly review the Expected arrivals for the day to identify possible no show in order to maximize room utilization..

• Handling all Front Office Work.• Handling Check-in. Check-out (Group and Individual) • Handling Cashier dealing with FOREX• Handle corporate client’s reservations, initial point of contact with the organization.• Keeping records for travel agents, corporate business• Ensuring that the client is made aware of all the facilities which the hotel provides.• Executing plans and strategies.• Working as the acting Unit In charge in absence of duty manager. • Promotional activities.• Staff training. • Guest Experience.• Maintaining KPI’s chart, discussing and giving training on the same.• Reporting to Room Division Manager• Guide the supervisor Front Office Manager and the Reservations team in their Functions to ensure optimum Occupancy with maximum Average Room Rate• Welcome and escort V.I.P guests to their rooms, or to delegate this responsibility to a dependable Assistant* Constantly review the Expected arrivals for the day to identify possible no show in order to maximize room utilization