• Maintaining the Project management lifecycle of Project Initiation, Project Planning, Project Execution, Project Monitoring and controlling, Project closure.• Define and drive the product direction and roadmap by handling end-to-end management of Project deliverables, working in collaboration with all the relevant stakeholders. Managing inter-related projects and coordinating activities across different projects.• Research and listen to customers and stakeholders and articulate findings in the form of productstrategy, and product requirements; Play a proactive role in product planning and design to ensure theinvestments align with strategic direction and customer needs.• Build very strong cross-functional partnerships at multiple levels within the company, including withengineering, marketing, sales, support, and services.• Define Project Scope, goals, and deliverables in collaboration with customers.• Control and track project performance in respect to Time, Cost, and Quality by constantly evaluatingproject progress, conducting regular team status meetings, reporting project status on a periodic basis to management and the project team, executing and updating management plans as necessary, resolving issues, and maintaining documentation.• Organize demos ahead of releases and ensure relevant signoffs are obtained before the deliverables go live.• Identifying the Project dependencies and how those can be mitigated. Identifying if there is anypotential risk, following the escalation matrix to highlight and escalate the same.• Working as a single point of contact for customers, the Product Management team, the Engineering team, and the support team.• Create and Manage product strategy into a roadmap - into a sprint - into a task - into the last detail.• Sprints for reported bugs and ER’s on JIRA. the product strategy into a roadmap - into a sprint - into a task - into the last detail

• Ensures Agile/ Scrum process is implemented effectively and provides coaching at the team level to maximize its benefits • Exhibits desire to continuously learn new tools, techniques, and methodologies • Exhibits ability to run projects using the Agile Scrum methodologies, from small teams to large, with multiple outside dependencies and 3rd party project team members • Effectively communicates with cross functional teams • Interacts seamlessly with both business and project teams • Facilitate discussions that lead to the resolution of project issues and development impediments • Report project progress to management and executive level stakeholders • Communicates the release plan with key stakeholders and end users • Deep working knowledge and understanding of Agile Software Development Methodology and incremental delivery • Exhibits a desire to continuously improve, and shows a track record of improvement • Develop processes to manage operational issues in a timely and efficient manner. • Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues

As Product Consultant, my role includes :• Instructional Designing & eLearning Development • Adobe Captivate Advanced Developement using JavaScript • Consultant on Adobe Technical Communication Suite products• Testing the behaviors of various products and collating data of results.• Deployment of product.• Managing support cases of software issues.Adobe Certified Expert (ACE) - Adobe Captivate Real-time support to Product Support team besides all others listed below -• Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products.• Handling both Customer Service & Technical support issues for Adobe Products.• Support customer through Voice, Email & Chat channels.• Provide a professional & competent standard of phone and online support for Global customers.• Escalation handling• Resolve customer issues through advanced problem solving• Obtain general understanding of OS and application operations related to product usage• Reporting top call generators, severe issues, new emerging trends, feature requests and common how-to questions

As a part of global support team for Adobe Technical Communications Suite, my role included- Software Maintenance, support & deployment for Adobe Captivate, RoboHelp, FrameMaker and other products of this suite.

• Brings new projects to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering.• Determine customer’s needs and desires by specifying the research needed to obtain Project requirements and market information.• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new feature ideas• Bridging the gap in domain understanding between the client and technical team.• Assesses market competition by comparing the company's product to competitors' products.• Provides source data for product line communications by defining product marketing communication objectives.• Day to day project management support for client across the business, working closely with the project leaders.• Client interaction, making presentations during weekly and monthly reviews.• Implemented real time/ad-hoc action plans by doing Trend Analysis in order to ensure best profitability.• Conducted Internal Audit for Quality Assurance on monthly & quarterly basis to ensure compliance to Service agreement.• Pre-sales solution demo • Upselling SEO packages & SMM• Working on MySQL DB for data management • Worked on Google AdWords and Analytics, Sales funnel creation, Reporting via Excel, Google Webmaster Tool (Google Search Console).• Worked on BASECAMP and ZOHO CRM • Assisting sales team with reporting and visualization of data through Tableau• Conducted training sessions for technical issues, customer service, methods and procedures, quality control, quality assurance and overall quality management.

• Take ownership of customer issues reported and see problems through to resolution• Research, diagnose, troubleshoot and identify solutions to resolve customer issues• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Troubleshoot the various issues that customer and company faces in computer, Router, Laptop and Printer Etc.• Provided technical support and patches to clients. • Monitored proper escalation procedures. • Troubleshoot sophisticated tools• Provide prompt and accurate feedback to customers• Ensure proper recording and closure of all issues• Prepare accurate and timely reports• Document knowledge in the form of knowledge base tech notes and articles

• Created market research, identified emerging market trends, and introduced marketing strategies with volatility, sharp volume swings, increased regulatory scrutiny, and constant .• Lead business development and marketing efforts, which expanded the customer base .• Generate the Leads & hunt the new and prospective International Clients.