Worked as a customer service executive for Samsung (sales) chat process. My work was to sale Samsung flagship products by explaining their specifications and features with all applicable offer and best price. I also used to provide the best solution if in case a customer face any issue in completing the payment while purchasing.I had to address customer queries post purchasing as well for various concerns such as order status, return/refund/cancellation, issue with product received,… Show more Worked as a customer service executive for Samsung (sales) chat process. My work was to sale Samsung flagship products by explaining their specifications and features with all applicable offer and best price. I also used to provide the best solution if in case a customer face any issue in completing the payment while purchasing.I had to address customer queries post purchasing as well for various concerns such as order status, return/refund/cancellation, issue with product received, cashback redemption etc. Show less