- Management of Enterprise Level accounts.- Regular consultation to increase product adoption. - Training/Onboarding of new hires to the team.- Driving team/company level initiatives.

- Social Support- Face of the Freshdesk support team on Twitter and Facebook platforms.- Understand and execute custom requirements for mid-market accounts. - Providing technical content for Freshdesk Academy, an online LMS for new users of Freshdesk.- Requirement gathering and Implementation of the Product in customer's Environment .

I currently work on the Customer Support software i.e Freshdesk, helping customers implement and provide them assistance on using the helpdesk software. All in all, making customers support their customers in a much more organised fashion. To understand challenging complex requirements and providing the best solution is what keeps me on the edge of my seat. Handling escalations, problems and bringing in more value for the product as well as the users makes my day!

Part of the special internship program of Freshworks. Learning through the programme and the outcomes:- In-depth Product Training on Freshdesk and basic training on Freshservice, Freshsales and Hotline. - ITIL and Customer Support Related Concepts, Best practices with real-time Use Cases.- Training on writing Support emails and Technical Content for KB and FAQ sections. Responsibilities:- Analysed historical data generate a list of commonly required information.- Data Analysis and Correction of historical records.- Managed L1 customer queries through emails.- Created content for Freshdesk's online FAQ portal.- Assisted with the Feature Request Cleanup Process.