Lead and supervise a team of 20-25 content moderators, ensuring the quality, safety, and integrity of the online platform and community that we serveMonitor and evaluate team performance, provide feedback and coaching, and conduct regular appraisals and training sessionsImplement and enforce content moderation standards, policies, and procedures, and ensure compliance with legal and ethical regulationsCoordinate with other teams and departments to provide materials, resources, and… Show more Lead and supervise a team of 20-25 content moderators, ensuring the quality, safety, and integrity of the online platform and community that we serveMonitor and evaluate team performance, provide feedback and coaching, and conduct regular appraisals and training sessionsImplement and enforce content moderation standards, policies, and procedures, and ensure compliance with legal and ethical regulationsCoordinate with other teams and departments to provide materials, resources, and support for various projects and tasksAnalyze data and reports to identify trends, issues, and opportunities for improvement, and propose and execute solutionsUtilize Google sheet, CRM, and other tools to manage and track data, workflows, and processesPassionate about protecting and enhancing the online experience and reputation of our clients and usersSeeking new challenges and opportunities to enhance my skills and knowledge in the content moderation industry Show less

got promoted for ops team leader