Pankaj Patil Email and Phone Number

Currently working in Infosys BPM Limited as technical process specialist for the Client Telstra.• Technical Assurance for Managed Enterprise and ISP Network for customers across the Globe of the Telstra – International ISP. Ensuring the proper resolution of the L1, L2 and sometimes L3 faults by investigating the cause.• of issues, doing the necessary changes and also engaging the concerned teams for the restoration within the SLA target.• Troubleshooting on various issues of L2/L3-WAN, next G and fiber services for all Telstra customers in the world.• Performing changes in Routers and switches as per customer requirements.• Co-ordinate with Field Engineers for Network Faults such as fiber, DSL, wireless and Satellite link down/flapping issues. • Co-ordinate with different teams such as transmission, SDH, IP-NOC, Cloud, TID and Field deployment team.• Replacement and configurations of faulty routers, switches, HWIC cards and basement switches by coordinating with Cisco TAC Engineers.• Configuration and Troubleshooting on WAN links and BGP of router.• Coordinating with Vendors and 3rd Parties on priorities based in situation and impact to customer business.• Good in client interfacing Transformation skills & managing customer advocacy.