I'm a passionate Business Process Outsourcing (BPO) leader with a strong background in driving Efficiency & Customer Experience. Currently, I serve as the Founding Partner & COO at Tru Performance based in Pune, India, together with being an Advisory Consultant for BPO services with the Vaco Group.In my professional journey, I have developed a wide-ranging skill set in the realm of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services. My expertise includes areas such as Customer Service, Collections, Legal Process Outsourcing, and other essential BPO/KPO functions. I have been deeply involved in various aspects of BPO/KPO operations, including Business Development, Transition, Operations Management, Client Relationship, P&L Management, Change Management, Process Improvements, and Market Research & Analytics.My passion lies in delivering exceptional services that enhance financial performance and efficiency for our clients. I lead a dynamic team of experts who have successfully supported numerous clients in maximizing revenue, reducing costs, and overcoming complex challenges in their respective domains. This invaluable experience has honed my skills in various areas, such as Healthcare Revenue Cycle Management (RCM), Billing and Coding, Financial Analysis, Team Leadership, and Client Relationship Management.My educational background, which includes a B.Com (Honors) in Commerce from Delhi University, a GMP from MDI Gurugram and Strategic Cost Management from IIM Ahmedabad, further bolsters my expertise in the business domain. Over the years, I have achieved significant accomplishments in people management and data orientation, earning industry recognition for my leadership and impact.At Tru Performance, our mission is to provide cutting-edge BPO/KPO solutions that empower our clients to thrive in a rapidly changing business landscape. We are deeply committed to delivering exceptional service and continuous innovation, making a positive impact on the financial health of our clients' businesses.I invite you to connect with me to explore how our BPO/KPO expertise at Tru Performance can elevate your organization to new heights. Learn more about us at www.truperformance.Specialties: Business Process Outsourcing • Business Development • Transition • Operations Management • Client Relationship • P&L Management • Change Manager • Process Improvements • Market Research & Analytics