For 360 Degree Horticulture Solution One Call Does It All9511151501www.vgreentechnologies.compankajsharma@vgreentechnologies.com

Transition and Transformation

Spearheading end-to-end program management including planning, scope management, activity sequencing, effort & cost estimation, risk analysis and quality management, in adherence with set guidelines & norms.Managing Programme Management Office.Ensuring the smooth transition from current to future business operations; transforming necessary processes, tools and environment from the “present” state to the agreed “future” state. Keeping TAT commitments, handling escalations and monitoring Quality Standards of team through constant monitoring and providing feedback.Interacting with employees to plan their development and evaluating the progress made as well as providing development opportunities, coaching, and resources. Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards.Reviewing team performance on a monthly basis; representing the business achievements and target to the management.

Project- Scottish WidowsKRA Handled a team 32 people. Meeting Daily Productivity and Service Level Achievement as in Contract between Company and Client. Business Continuity Planning & testing. Internal Quality Controls. Work allocation and break control. Planning for volume variance. Leave Planning. Keeping track of complex percentage and suggesting ways to improve the same. Reporting IT issues in a timely and complete manner. Overtime and timesheets monitoring. BPO Scorecard Report for the Service. Service Operational Board monthly review report. Contract Compliance & Adherence. Management Information System. RAG Reporting. Team Performance /Managing Volume Actual/Forecast. Resource Allocation and Production scheduling. Attrition Data maintenance. Data Analysis for Process Improvement. Trainings and cross-Trainings. Weekly Conference and Video Conference with Clients On-Shore. An active member of complaints and communication team. Daily Team briefings and hurdles to keep the team posted of new updates and developments. Handling the administrative issues of the team.Added responsibility Work allocation Backlog reports Tail management

Handling Insurance process for US client.Adjurication process for US client.Worked for Aetna (US based Insurance Company). Handling claims by the Doctors for reimbursement