• Handling of customer complaint & responsible for the implementation of corrective /Preventive action by using 7QC Tool against the customer complaints .• Coordination with customer for Action Plan implementation• To work for zero customer end PPM & zero customer concerns.• Take interim, corrective and preventive actions for customer complaints received and submitting preliminary action, root cause analysis , Containment action, effectiveness monitoring reports to the… Show more • Handling of customer complaint & responsible for the implementation of corrective /Preventive action by using 7QC Tool against the customer complaints .• Coordination with customer for Action Plan implementation• To work for zero customer end PPM & zero customer concerns.• Take interim, corrective and preventive actions for customer complaints received and submitting preliminary action, root cause analysis , Containment action, effectiveness monitoring reports to the customer.• Prepare & submit PPAP documents to customer & coordinate for PPAP customer audit. • Coordinate during customer audits and to provide CAPA for the NCs & observations of audits. • Change (design/process) implementation as per customer specific requirements. 2.IQA (Internal Quality Audit) :• Carrying out the Process, Products & System Audits, and responsible for the IQA (Internal Quality Audits system). • Verification of action taken against internal concern & customer concern.• Verification of the NC for their effectiveness of action taken.• Monitoring of delays in NON Conformity closure. And Verification of Internal concern CAPA.3.Quality system :• To stop the production in case of Non conformity raised.• Responsible for the implementation of all Quality related System in the production as per TS : 16949 SYSTEM• Making of Quality related document like (Work instruction, Procedure, One Point Standard, control plan, Pfmea, PFD making of APQP.• Responsible for making and verifying the action taken against the points raised in Monthly • Review of quality department MOPs like Internal PPMs, Customer End PPM, Part inspection PPM, Cost of nonconformance, attendance, Kaizen, Safety etc.• Reports: Daily QPC report, Weekly top defects and analysis, Weekly MIS report, Monthly MIS, Top 5 defect Analysis, Process audit report, Product Audit report, layout Inspection report, Internal audit summary, Management reviews etc Show less

Presently working with an ISO/TS 16949:2009 certified Company M/S Samrat Forgings Ltd. Unit-II, Machining Division Mohali, Punjab (Crank shaft division) an OEM for Swaraj Engines LTD.(M&M GROUP) as Quality Engineer