Responsible for successful training and delivery services for clients - Udemy, Cisco(Compliance), Inc LMS administration & reporting part with the help of Advance Excel & Power BI.Content Creation & Updation in LMS with the help of CDAM tool for WBT offerings.Worked on Ticketing on Service Now Tool to provide delighted customer support.Handling a team of 3 Training Coordinators to ensure consistent and high level learner experience and timely and quality delivery adhering to the service level agreements.Increased overall efficiency and productivity of the team by revamping jobs, schedules, and daily assignmentsMotivated and trained employees to maximize team productivity and to do the tasks within SLAEnhanced operational performance and reduced labor expenses by developing and optimizing standard practicesImproved team efficiency and productivity by restructuring workflow and managing assignmentsManaged a high workload with a consistent record of achieving deadlines and production targetsKept team activities in compliance with safety, regulatory and environmental guidelinesStakeholder management with a deep understanding of processes that drives the expansion of business with the client(s), promoting customer successAct as a primary and strategic point of contact with clients for dayto-day activities, manage all client communications and identify new channels to promote/increase business portfolioCollaboration with IT and other cross-functional teams to obtain short-term and long-term solutions to various business problemsOffering/Class readiness coordination with clients and vendors

Responsible for successful training and delivery services for clients - Udemy, Cisco(Compliance), Inc LMS administration & reporting part with the help of Advance Excel & Power BI.Content Creation & Updation in LMS with the help of CDAM tool for WBT offerings.Worked on Ticketing on Service Now Tool to provide delighted customer support.Handling a team of 3 Training Coordinators to ensure consistent and high level learner experience and timely and quality delivery adhering to the service level agreements.Increased overall efficiency and productivity of the team by revamping jobs, schedules, and daily assignmentsMotivated and trained employees to maximize team productivity and to do the tasks within SLAEnhanced operational performance and reduced labor expenses by developing and optimizing standard practicesImproved team efficiency and productivity by restructuring workflow and managing assignmentsManaged a high workload with a consistent record of achieving deadlines and production targetsKept team activities in compliance with safety, regulatory and environmental guidelinesStakeholder management with a deep understanding of processes that drives the expansion of business with the client(s), promoting customer successAct as a primary and strategic point of contact with clients for dayto-day activities, manage all client communications and identify new channels to promote/increase business portfolioCollaboration with IT and other cross-functional teams to obtain short-term and long-term solutions to various business problemsOffering/Class readiness coordination with clients and vendors

Responsible for successful training and delivery services for clients - Udemy, Cisco(Compliance), Inc LMS administration & reporting part with the help of Advance Excel & Power BI.Content Creation & Updation in LMS with the help of CDAM tool for WBT offerings.Worked on Ticketing on Service Now Tool to provide delighted customer support.Handling a team of 3 Training Coordinators to ensure consistent and high level learner experience and timely and quality delivery adhering to the service level agreements.Increased overall efficiency and productivity of the team by revamping jobs, schedules, and daily assignmentsMotivated and trained employees to maximize team productivity and to do the tasks within SLAEnhanced operational performance and reduced labor expenses by developing and optimizing standard practicesImproved team efficiency and productivity by restructuring workflow and managing assignmentsManaged a high workload with a consistent record of achieving deadlines and production targetsKept team activities in compliance with safety, regulatory and environmental guidelinesStakeholder management with a deep understanding of processes that drives the expansion of business with the client(s), promoting customer successAct as a primary and strategic point of contact with clients for dayto-day activities, manage all client communications and identify new channels to promote/increase business portfolioCollaboration with IT and other cross-functional teams to obtain short-term and long-term solutions to various business problemsOffering/Class readiness coordination with clients and vendors