IT Program Management and Development, Project Management, Project Transition, People Management, Customer Service, IT Service Desk, Global Infrastructure Support, Strategy definition, Capacity Utilization, Training and Development, Datacenter Operations and Support, Cloud Computing, Azure DevOps, IT Security

Global IT Infrastructure SupportTechnical Assistance (IT Helpdesk Services)• Software application support• Mobile application support• Business continuity• Network monitoring• Hardware configuration• Disaster recovery• System upgrades and updatesData Center OperationWINDOWS Server UpgradeNetwork Infrastructure ManagementSharePoint Development and AdministrationAzure Managed Services

• Responsible for Datacenter Operations and IT Security operations in SOC (Security Operations Center)• Datacenter operations in terms of Patching through SCCM, Backend Antivirus, Monitoring of datacenter through various tools such as SCOM, HP Network Node Manager. Administer Backup environment using Veritas NetBackup• SIEM activities, Emergency Patch Management, SPAM Management, Loss device Management Various Access controls, Risk Analysis and involvement in Security Advisory board• Forensic analysis on demand, Document and present findings along with KPI’s to the management related to SOC operations• 24*7*365 working environment which includes People Management in terms of Shift Schedule, Team Capacity, and Availability Management of team and IT Services Delivery.• Ensure quality, quantity, and timelines for all IT deliveries and support activities• Escalation Process handling as per Business process requirement in IT Service desk and Hotline• Planning of trainings, Business trips and budget preparation, monitoring and variance analysis• Conduct POC’s as per business requirement and present the results to Management• In Service transition, running of Roll-out Projects• Analysis of Incident Management, Problem Management and publish results and action plan• Update Job descriptions for colleagues, Updation of skill matrix, Annual performance evaluation Implementing IT infrastructure following the Brose IT-Standards and in coordination and collaboration with various central functions

Monitoring, Configuration and administration of Backup InfrastructureBe a part of SOC and IT Security

IT Hotline and Servicedesk operationsTeam management, operations Management

Installation, Configuration of IBM TSMInstallation Configuration of Symantec Backup ExecITIL Framework, VMware ESXi, MS SCOM, MS SCCMLAN, WAN monitoring, VOIP phone installation as a part of Unified communication

Managing total infrastructure at client end with vendor management. Interacting with most of the US Clients regarding Infrastructure, Product development and Management. Installing, configuring & administration of Microsoft Windows 2003 Server & Microsoft Exchange 2003.Also Administration of Active directory services (domain controller) and Exchange server 2003. Installation, configuration and administration of ISA server 2006 as a proxy server for Internet and FTP and integrated with Web sense Server.Maintaining FTP server as a separate server for uploading and downloading data. Managing Windows2003 Server, Active Directory, Users, Groups & computers, Policies. Administration Monitoring of Systems & Network, Mailing system administration, Support for system usersBackup and Restore of Application and user data. Installation, configuration of Cad software’s such as CATIA, IDEAS, UNIGRAPHICS.Configuration of Environment Variable in CATIA, Centralized Team data management for Ideas.License related activities in FlexLM and License user runtime.Interact with Software / Hardware vendor to solve the problems. Installation and Configuration of Plotters and Network Printers. Solving end user level, CAD application related problems

Installing, configuring & administration of Microsoft WinNT server4.0, Windows 2000 Server 2003 Server& Microsoft Exchange 2000 & 2003. Administration Monitoring of Systems & Network, Mailing system administration, Support for system users. Installing & configuring DNS, DHCP on Windows 2000 platform. Managing McAfee EPO Antivirus Clients. Creating User Accounts, Groups, User Rights, User Profiles and System Policy. Users and passwords management on server. Primary Level Support for MS Exchange Server 2003 and MS Systems Management Server 2003.Installed and configured mail clients such as Lotus Notes, MS Outlook and configured POP3 and SMTP settings. Installation, configuration and troubleshooting with Windows 2000 Professional, Testing and troubleshooting of the home tools such as Citrix client,IPLC phone, Troubleshooting network printers.Proper Escalation of client problems to IT Helpdesk GNOC

Proper Escalation of client problems to IT Helpdesk GNOCSupporting and the maintaining the Call center for AIRTEL 24 by 7 with support for Windows 2000 professional and CRM Software.Maintaining ACD Server for CORAL IRIS 256 port Switch running on Windows 2000 server and SQL.Extracting reports from the ACD Server for OPERATIONS in order to improve the call center Activities.Maintaining MDF (Main Distribution Frame) and Patch Panel.Supporting and maintaining the systems of the Paging Setup 24 by 7.Maintaining a complex network of Windows 2000 professional, windows 2000 server.Supporting Customers for Customized Solutions provided by the company

The main responsibility is installation, commissioning and servicing of UPS.Complete Installation of ON LINE, OFF LINE-UPS and Inverters.Worked on 3 phase input single-phase output system in On LINE-UPS.In house training of ISO 9001:2000 certifications