Pankaj Upadhyay Email & Phone Number

Gurugram, Haryana, India

Delhi, India

⮚ Controlling of entire business operations comprising of sales, collections and service operations in the region⮚ Planning and development of new avenues for business like opening of new branches, stations, development of new vendors and franchisee.⮚ Compilation of reports and MIS for corporate office on the basis of reporting from Sales, Finance, CRM, Operations.⮚ Sales forecasting, targets for sales and benchmarking for other departments.⮚ Implementation and review of guidelines given by corporate office in terms of pricing and quality.⮚ Market feedback and research on new developments and competition

New Delhi Area, India

An emerging logistics solution provider company that is redefining the logistics era by GPS based technology. We provide full range of safe & secured cargo transportation services to Small, Medium & Larger Enterprises PAN India.

New Delhi Area, India

Air Business OperationsSpearheaded the entire gamut of Air cargo operations and managed business nationwide for the company.Undertaken measures to make the infrastructure smooth and faster for the booking and delivery purpose.Built relationships with Airlines and Agents for taking own stock of Air Waybills from the Airlines for booking the Cargo directly. Boosted the interest of Business Associates for Air Cargo business as since the inception of the company there was no focus given to the product. Effectuated a new concept in the operations strategies by using single vendor for procuring the Air Cargo load on All India Basis which brought down Direct Air Cost to 20%Vendor Development• Audit and checking of lorry hire labour, rebate and other direct expenses.• To improve the gross margin by controlling/reducing direct cost.• To develop the vendors/lorry suppliers on contract basis as and when required.• To study and modify the system as and when required, especially for cargo service.• To give training to all operational staffs about documentation, system and all possible precautions to minimize claim of whatsoever nature.• To monitor the cargo/premier service from DLI-NCR to Nepal, Bhutan & Bangladesh.• To develop the new route.• To submit weekly/monthly report in MD.

Gurgaon, India

Key responsibilities• Controlling of entire business operations comprising of sales, collections and service operations in the Gurgaon (Area Office) • Planning and development of new business and opening of new branches.• Compilation of reports and MIS for corporate office on the basis of reporting from Sales• Sales forecasting, targets for sales and benchmarking for other departments.• Implementation and review of guidelines given by corporate office in terms of pricing and quality.• Market feedback and research on new developments and competition

New Delhi Area, India

Key responsibilities• Interacting with Support functions for Staffing, performance reporting etc • Identifying performance gaps; determining training needs of employees & Business Associates (BA). • Updating on process related information; conducting suitable training programs to enhance operational efficiencies.• Service enhancements of the team members for improved customer satisfaction and better B.A. developmentPLANNING & CONTROL• Working with other support functions to review & sharing ideas and the resolutions to the problems;• Developing the Customer service procedures, policies and standards;• Analyzing all types of MIS Reports for Performance and Key Pain India

Delhi & Ncr

Joined as Area Sales Manager and was promoted to Area Manager to handle a bigger and revenue intensive territory- Delhi & NCR & other nearby areas Jaipur, Lucknow, Meerut etc.• Handled Delhi & NCR Area office an individual unit set up as a profit center • Managed Inbound and Outbound shipment operations to Delhi, NCR & other nearby areas• Managed Outbound shipments booked from Delhi & NCR to various locations of Indian territory• Warehousing – Managed inventory management, secondary distribution & reverse Logistics.

Noida Area, India

India’s leading third party logistics provider - offers the widest range of express services in India through Integrated Logistics Management, Express, Air, Multi-modal, Door-to-Door and Time Definite Delivery in addition to logistics consultancy and management largest logistics network in the country. Responsibility: Joined the Company in 2002 as Sr. Executive – Customer Services and with the time company put me in various other roles of Key Account Management, Single Branch Manager and promoted as Manager – Business Dev. Key responsibilities• Interacting with Support functions for Staffing, performance reporting etc.• Identifying performance gaps; determining training needs of employees; updating on process related information; conducting suitable training programs to enhance operational efficiencies.• Enhance service standards, customer satisfaction & team development Handling Noida Branch • Providing the customers the complete logistics solutions with 3pl, Air & Surface cargo services.• Constantly surveying assigned territory for developing the business. Regular follow up with potential clients. Signing contracts with corporate for their dispatches nationwide. • Constantly maintaining relationship with clients by visiting them frequently. Providing necessary after sales service to clients. • Monitoring Competitors’ activities & Mapping the territory. • Maintaining the Daily records as Daily dispatch & arrival report.• Payment Collection