Pankaj Vaish Email and Phone Number

Worked as Support Engineer in the Directory Service Team Worked on Critical Situation cases and handled the troubleshooting in Sev A or Critical Situation cases. Specialization on • Account Lockout • AD Performance • AD Replication • PKI & Certificate services • Credential Guard • DCPROMO • DFSR • Folder Redirection • Group Policy • Kerberos Authentication • LDAP Configuration and Interoperability • Offline Files • User Profiles • Netlogon Secure Channel• W32Time • Slow Boot Slow Logon • Secure Channel - SSL/TLS

Responsibilities Worked on Microsoft Active Directory management related issues Creation of accounts (User, Groups and Computer) Disabling of accounts (User, Groups and Computer) Modification of accounts (User, Groups and Computer) Configured Group Policy Objects to create a secure Windows Infrastructure. Provided third level help desk support for problems relating to Active Directory. Created user ID's, roles, groups OU's etc. Created and implemented directory services onto Windows 2008 servers Implemented DNS for external name resolution Setup Managed service accounts for the domain Configure users, groups, group policy objects, service accounts. Created/modified user account, security groups, and distribution list to protect company proprietary information. Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility. Performed Network, Active Directory and Security tasks - DHCP and TCP/IP, DNS, Trust Relationships in Server 2008 – User and folder creation and permission. Created new hire ids in Active Directory. Deleted users from the Term list that was provided on a weekly basis.

Responsibilities  Adhering to the Incident Management and SLA.  Supporting users and network administrators over the telephone and by email. Supporting the clients with installs, deployment, and troubleshooting. Assistance with training of staff and compiling procedural documentation. Administrator, Windows Active Directory, etc. Standardize the network resources as per the client requirement. Ensure that the customer has the appropriate access to the tools to support the business in an efficient way. System Administrator for the User Account Maintenance and Incident Management Systems. Creating LAN and/or E-mail account for the users and administer them. Granting permissions on various network resources available to users. Creation and administration of Global groups. Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms. Perform development and maintenance of knowledge Base for the User Account Maintenance Processes

Responsibilities  Interact with US and EMEA based customers and Clients over multi-modal contact channels & provide trouble-shooting support for Microsoft operating systems (windows 8, Windows 7, Windows Vista, Windows XP) as Sr.Research Engineer on escalated cases. Setup Installations- (Repair, parallel, clean, Custom and In place upgrade) No boot situations, Blue screen of death and Black screen Troubleshooting all office related issues, (manual rip, partial rip, .net framework related issues) Internet Explorer troubleshooting, Installation and Connectivity issues Drivers Installation of All printers, hardware’s and their Installation related issues All third-party Software Installations - operating system related issues Keeping the process defined parameters under control. Provide solutions to issues escalated by Level 1 Technical Support. Provide Microsoft HOTFIXES to certain technical issues and develop work around in case they fail to complete their tasks Author Microsoft Solution articles for assistance of other support engineers.

Responsibilities Troubleshooting on Inspiron, Dimension and Latitude laptops. Assistance with troubleshooting operating system related issues based on Windows XP, Windows Vista and Windows 7. Limited scope of support for installation and assistance with applications.