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Pankaj Arora Email & Phone Number
Management Consultant – IT and client Solutions
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✓ Verified August 2026
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Profile completeness 86%
Role
Management Consultant – IT and client Solutions
Location
Greater Toronto Area, Canada
Who is Pankaj Arora? Overview
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Pankaj Arora is listed as Management Consultant – IT and client Solutions based in Greater Toronto Area, Canada. AeroLeads shows a matched LinkedIn profile for Pankaj Arora.
Pankaj Arora previously worked as Principal (Management Consultant) at Atl and Senior Program / Project Consultant at Cibc. Pankaj Arora holds M.B.A., Management from Faculty Of Management Studies - University Of Delhi.
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About Pankaj Arora
Reaching corporate goals by conceptualizing and driving concept to reality stages, transforming organizations, by leveraging Technology, Programs & Projects, Business and Customer Service is my forte.Technology professional with Business acumen, Engineer & MBA with 25+ years of experience, with focus on aligning Technology, Digital initiatives, Business & Customers for competitive advantage. Planned and executed Technology, Business & Customer strategies resulting in revenue growth, improved processes, optimized spend. Focused on overhauling the customer and digital experience, leading all service functions including customer experience strategy, online and mobile digital operations, call centers, field operations, go-to-market and process improvement.Transformed, modernized, automated and digitally enabled customer focused, emerging technologies driven organizations, dispersed geographically, that migrated from unionized manual, legacy work environmentTechnology |Energy, Utilities | Financial, Banking, Insurance | Retail | Supply Chain |Aviation | Government| Media
Listed skills include It Management, Vendor Management, It Strategy, Strategic Planning, and 57 others.
13 roles
Pankaj Arora work experience
A career timeline built from the work history available for this profile.
Principal (Management Consultant)
Atl
Senior Program / Project Consultant
• Implemented and optimized Salesforce-based complaint handling, addressing deficiencies and ensuring compliance, resulting in a 40% increase in successful settlements.• Streamlined and modernized the investment platform, enhancing client experience and process efficiency, leading to a 14% increase in sales.• Launched a tax-free First Home Savings Account (FHSA) with both digital and assisted channel options, integrating it as a new mutual fund offering.• Facilitated the transition from the PRS wrap program to new managed investment options, enhancing the investment portfolio for clients.• Updated Adobe Experience Platform containers and marketing frameworks to improve analytics and meet regulatory requirements.
Senior Program Management Consultant
Client: TD Bank• Drove a 22.7% sales increase by leading yearly program releases and enhancing digital sales channels.• Facilitated over $10 billion in interest-free loans with improved digital repayment options and customer support.• Increased profitability by reducing insurance premiums through tracking devices, with an expected annual benefit of $9.0 million.• Decreased registration failure rate from 39% to under 10% and increased overall registration by 12% through process improvements.• Enhanced customer interactions by integrating preferred names and pronouns into communications and training staff.
Jun 2021 - Jan 2023
Principal
Consultant (Cerence, Finastra)
Provided IT and Business Consulting services to Logistics, Human Resources and Financial sector• Strategized Program / Project management, Solution Delivery services (end to end services) from Initiation to close out.• Optimized business and digital transformation, Process Re-Engineering.• Reviewed present processes and recommend changes.• Provided IT and business consulting services and logistics in the Human Resources and Financial sector.• Business and Digital Transformation, Process Re-Engineering - Review present processes and recommend changesClients:• Cerence Inc., Montreal - Business Transformation Program (AI and Digital Integration/Agile / Jira Transformation)• Finastra – Customer Service Operations, Training, Process and Business Consultant – Student Lending Program
May 2019 - Jun 2021
Senior Program Manager - Transformation, Service Delivery
Jun 2015 - Apr 2019
Principal Consultant (Senior Manager, Projects - It And Sap)
Jan 2012 - Jun 2015
Vice President - Technology, Customer Service, Automation, Transformation
Nov 2007 - Jul 2011
Senior Director – Client Engagement, Operations & Solutions Delivery
Sark Systems Ltd.
Sep 2006 - Oct 2007
Director / Head - Technology And Customer Care
Jun 2004 - Aug 2006
Senior Director - It, Operations And Delivery
Jul 2001 - Apr 2004
Senior Manager – It Management & Operations
May 2000 - Jul 2001
Manager - Information Services
Apr 1992 - May 2000
2 education records
Pankaj Arora education
M.B.A., Management
Bachelor Of Engineering (B.E.), Electronics
FAQ
Frequently asked questions about Pankaj Arora
Quick answers generated from the profile data available on this page.
What is Pankaj Arora's role at their current company?
Pankaj Arora is listed as Management Consultant – IT and client Solutions.
Where is Pankaj Arora based?
Pankaj Arora is based in Greater Toronto Area, Canada.
What companies has Pankaj Arora worked for?
Pankaj Arora has worked for Atl, Cibc, Accenture, Consultant (Cerence, Finastra), and Aviva Canada.
How can I contact Pankaj Arora?
You can use AeroLeads to view verified contact signals for Pankaj Arora, including work email, phone, and LinkedIn data when available.
What schools did Pankaj Arora attend?
Pankaj Arora holds M.B.A., Management from Faculty Of Management Studies - University Of Delhi.
What skills is Pankaj Arora known for?
Pankaj Arora is listed with skills including It Management, Vendor Management, It Strategy, Strategic Planning, Continuous Improvement, Project Delivery, Strategic Communications, and Procurement.
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