Product Engineer
CurrentStarted as Repair Intern: determined process for tracking and documenting the repair process forcustomer reference. Created training materials, tools that enabled other team members to beinvolved in the process.Developed tools for customer service team that reduced technical requirements, added reliabilityand increased data available to help with diagnoses.Engineered tools for fulfillment teams that added value to the product and improved the end-userexperience.Worked extensively on services that communicated with a fleet of over 200,000 IoT devices usingMQTT, adding functionality and creating tools for various in-house teams.Created physical infrastructure and implemented a QA/testing process that has been used in themanufacturing process of more than 100,000 units.Worked across the stack on customer-facing software, adding features and performing maintenance.Designed retail product from conceptualization to sourcing, tooling, manufacturing and testing.Produced product advertisement (storyboarding, direction, shooting and post-production.)Established company-wide standards for tracking work and internal communication.Joined marketing team to improve various customer-facing frontends with analytics/UX tools.Delivered Ionic-React based hybrid mobile app for product launch in the required timeframe.
