Pankaj Chandel, Shrm-Cp, Assoccipd Ld L5, Mbahr, Bha🇮🇳🇶🇦🇰🇼 🇶🇦 🇸🇦 Email & Phone Number

Jaipur, Rajasthan, India

Riyadh, Saudi Arabia

1) Delivers workplace quality analytics, performance improvement programs, and initiatives to best achieve long-term business success.2) Add value in meeting the hotel’s needs by identifying and implementing quality improvement strategies that support the hotel’s strategic direction.3) Promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.4) Use daily data using Medallia Glitch and guest comments to devise the Training need analysis for each division.5) Preparing monthly quarterly seminally and yearly Quality reports to understand the trend and the other key matrices as well as educating key stakeholders on eliminating gap in performance to achieve monthly and annual targets.6) Continuously monitored the guest comments on Medallia and sharing Net Promotors score with division heads.7) Collaborate and build relationship with the local and international universities collages to identify future work force and to map their careers from an intern to FTC. 8) Collaborate with the corporate team to hire Manager in Training for different divisions and plan 18 months program in line to corporate guideline for the successful completion turning them to the future leaders.9) Conduct 3 days orientation program along with graduation ceremony for all new hires and strategically collaborating with key stakeholders to maintain employee experience. 10) Creatively plan and design New Leaders orientation for all new leaders.11) Train Leaders on hotel wide for performance management, development plans, effective interview skills, Managing conflicts,progressive discipline, Glitchology and other behavioral and functional skills.12) Collaborating with external trainers to plan yearly training need analysis13) Conduct daily standard testing and attend operational briefings with focus on driving quality.

Doha, Qatar

1)Joined the team during the last quarter of year 2021 and hired 150+ associates with an average of 1 associate a day.2) Strategically designed and developed TA & TD business model that were more aligned towards organizational success.3) Strategically created the talent pool bank that aligns to the current business needs with major focus on replacing FTE with university interns.4) Prepared and delivered the strategic recruitment budget proposal for year 2022, considering FIFA world cup and other project related profiles.5) Introduced the new local talent acquisition and development policies that were more aligned to the current business needs.6) Continuously supported learning area to deliver orientation program to new hires & delivering brand standards, procedures,mission & vision.7) Elevated the new arrival experience by introducing new standards and systems to maintain the consistency across employee onboarding.8) Reintroduced the talent growth and cross training programs to develop and promote internal talent.9) Revisited the turnover for year 2021 and the exit interviews to formulate strategies alongside business unit heads to enhancethe culture and development programs.10) Actively managed the team of HR generalist, onboarding officer, supervisor, staff housing and government relations.12) Actively re prepared the hotel wide manning guide and ran biweekly manning meeting with the key stakeholders.13) Liaised with the government entities to ensure compliance with Qatar Labor Law.14) Auditing employee physical and electronic data for personal information with hundred percent compliance score.

Theog, Hp, India

Kuwait

• Handling regular day today People and Culture office operation and lead the department in the absence of Assistant Director People and Culture. Played a role of number two in the department for almost 8 months in the absence of Director People & Culture.• Managing staffing and maintaining regular turnover reports & sharing them continuously with DHR, DOF and providing recommendations on managing labour.• Managing HR recruitment and engagement budget along with ADOF and DOF.• Planning effective recruitment along with the Division Heads and other business partners.• Managing workday HRIMS and handling Workday business transactions across the company (global business transactions).• Handling employee-related grievance, disciplinary actions and its documentation.• Managing employee engagement, employee benefits, reward and recognition programs.• Handling learning and development area with a focus on quality assurance and driving performance through learning along with the division head and the senior learning manager.• Conducting various compliance training along with the senior learning manager.• Conducting other management training on managing and performing performance appraisals, development plans, New manager orientation (NLO).• Assisting senior learning manager with learning coach training, cross exposures, English classes & other outsourced training such as security, Food bevolution, Forbes.• Assisting senior learning manager in maintaining the quality assurance on service standards, products and guest engagements, regular checking the scores for LQA, Coyle, staff engagement and assisting initiating classroom or floor training using simulation or role-plays.• Handling learning operation in the absence of senior learning manager.

Kuwait

• Talent Acquisition/ Recruitment and Selection - (Job portal, Employee referrals, placement consultancies, Recruitment agencies etc.) consequent to identification of manpower requirement. • To roll out the offer letter to the candidate and then to follow up for the documentations (medical, education certificates and other documents as per local law) to apply for visa. • Policies and Process formulation & Implementation – Assisting DHR & ADHR in development of new policies such as medical, dental, vision, annual ticket, employee rewards and recognitions, staff housing policies & adherence of the same • Conduct First day orientation and “Embark essentials” an introductory program for all new hires. • To enroll the new hire on Work Day (HRIMS).• To assist learning manager with various training in the hotel. • Performance Management – assisting various department heads and handling end-to-end performance appraisal of Non-Management employees.• Employee Welfare – Responsible for heart of the house area, organizing Town Hall Meetings, Direct Line meetings, Monthly Recognition, National Days and other engagement related activities.Providing Assistance to DHR/ADHR - Compliance to Audit Processes (Corporate/ Internal) to meet Global data standards (GDS)

Qatar

1. Perform HR Administrative duties according to Four Seasons Core & Culture Standards.2. Coordinate recruitment activities: reply to candidates, arrange interviews and communicate interview status to them by sending decline and offer letters.3. Maintain a clear and updated candidate’s bank for each operational position.4. Coordinate with the candidates for pre-employment documents. 5. Ensure that all documents for new employees are ready prior to their arrival (visa, flight ticket, nametag, binder, Job Description, Bank Letter, employee file, etc)6. Communicate with all managers about the status of their candidates: interview process, offer letter acceptance, arrival and probationary period status.7. Be the ‘go to person’ for the new hire and make their stay comfortable.8. Assist in the Airport pickup and arrange accommodation in coordination with the Housing Manager.9. Conduct Embark Essentials, track First Day Orientation & Training Checklists.10. Create and update the internal information channels in Heart of the House (TVs, e-mails,).11. Assist with planning and execution of all employee relations events.12. Accurate tracking of Probationary reviews of all new employees.13. Produces reports, documents and information that are accurate and with reliable data.14. Maintaining employee files and HR System updated.

Chandigarh, Chandigarh, India

Wildflower Hall,Kufri Shimla

Learning & Development

Employee Training And Development, Workforce Development And Training

Master Of Business Administration (Mba-Hr), Human Resources Management/Personnel Administration, General

Bhm, Hotel/Motel Administration/Management

Activities and Societies: Front Office, Housekeeping, Kitchen, Food and Beverage Service and HR ManagementBachelor of Science in Hotel.

12Th, 70%

10Th, 80%