• Managing a team of risk analysts to conduct data analysis and transaction monitoring across various products (UPI / BBPS / PA / Gift cards), identifying fraud patterns, and implementing corresponding strategies to mitigate fraud for ~5 million active users. • Set up multiple pre-auth rules to prevent real-time transaction fraud and created post-transaction monitoring reports to identify anomalies as a proactive measure• I oversee the collection, processing, and storage of fraud… Show more • Managing a team of risk analysts to conduct data analysis and transaction monitoring across various products (UPI / BBPS / PA / Gift cards), identifying fraud patterns, and implementing corresponding strategies to mitigate fraud for ~5 million active users. • Set up multiple pre-auth rules to prevent real-time transaction fraud and created post-transaction monitoring reports to identify anomalies as a proactive measure• I oversee the collection, processing, and storage of fraud disputes from diverse sources like LEA agencies, banks, and customers to create a robust fraud database using ETL technology and use them to build internal negative database• Supervising a team to generate daily monitoring and management reports using PowerBi tailored to meet specific business requirements.• Manage the development process of PowerBI dashboards to ensure they meet project needs• Facilitating regular meetings with relevant business stakeholders to provide insights into overall product performance.• Developing and executing roadmap, KPI’s and KRI’s for the risk function to align with business requirements.• Led evaluation for an enterprise-wide, product-agnostic, real-time fraud management, and transaction monitoring tool with multiple vendors like LexisNexis, Bureauid, Mastercard, PhonePe etc.• Overseeing the hiring process for risk analytics and operations and conduct trainings to ensure that new hires have all the tools and knowledge they need to excel in their roles.All of these tasks are important to ensure the smooth functioning of the system and to provide a secure and reliable experience for users. Show less

• Team mentoring and driving the overall KPI's for merchant segment.• Driving product-related changes with internal tech and product team.• Overseeing the end-to-end process of rule creation for transaction, initiation, onboarding, and other pathways to mitigate fraudulent activity within the system, leveraging data-driven strategies.• Design the compliance controls, fraud review mechanism, and reporting requirements in compliance with the regulatory guidelines.• Conducting… Show more • Team mentoring and driving the overall KPI's for merchant segment.• Driving product-related changes with internal tech and product team.• Overseeing the end-to-end process of rule creation for transaction, initiation, onboarding, and other pathways to mitigate fraudulent activity within the system, leveraging data-driven strategies.• Design the compliance controls, fraud review mechanism, and reporting requirements in compliance with the regulatory guidelines.• Conducting regular meetings with internal stakeholders to present the insights and action plans addressing recent fraudulent activities for p2p, p2m, aggregator and external merchants.• ETL configuration (Database creation and maintenance for automation) automating the regular reports using Apache Airflow & GitHub.• Reduced overall merchant fraud (p2p, p2m, aggregator and external) by 45% over a period of 5-6 months and brought down fraudster TTL from 95 days to 30 days.• Recruitment and training of resources. Show less

Backend Customer Operations at Flipkart –The role of Backend Customer Operations at Flipkart involves handling various tasks related tocustomer support and satisfaction. Responsibilities include:• Order Processing: Efficiently managing and processing customer orders.• Query Resolution: Addressing customer queries and concerns through various communicationchannels.• Returns and Refunds: Handling product returns and facilitating refund processes.• Coordination:… Show more Backend Customer Operations at Flipkart –The role of Backend Customer Operations at Flipkart involves handling various tasks related tocustomer support and satisfaction. Responsibilities include:• Order Processing: Efficiently managing and processing customer orders.• Query Resolution: Addressing customer queries and concerns through various communicationchannels.• Returns and Refunds: Handling product returns and facilitating refund processes.• Coordination: Collaborating with other teams to ensure a smooth customer experience.• Documentation: Keeping detailed records of customer interactions and transactions.Risk Operations at PhonePe -• Fraud Prevention: Implementing measures to detect and prevent fraudulent activities on the PhonePeplatform.• Transaction Monitoring: Monitoring financial transactions for any unusual or suspicious patterns.• Policy Adherence: Ensuring adherence to risk management policies and procedures.• Investigations: Conducting investigations into flagged activities and taking appropriate actions. Show less