Pankajj Mathur Email & Phone Number

Adelaide, South Australia, Australia

-Leading the end-to-end Customer Communications NBC campaigns(NBC's) within the Everyday Banking- Deposits & Savings portfolio-Drive the data exploration and findings to support ideation-development-design-test-implement NBC's in an Agile environment-Actively involved for post implementation business reporting and insights to support strategic outcomes-Hands on working with Risk incidents(identification to remediation) and document control-Proficient with writing SQL queries and hands-on with Tableau dashboard analysis-High level of stakeholder engagement and cross collaboration across different teams in the Bank-Working with ambiguity, autonomously and communicating with technical and non technical audience-Post implementation review of NBC's, proactively identifying anomalies and remediating (Eg: with prompt decisions to turn off NBC's) issues to mitigate customer impactKey skill developed: transforming complex technical analysis into simple English storyboard for our senior stakeholders and make it easier for their strategic decision making.Previously worked on H2O AI driven modelling to test and target improved customer communication campaigns that aims to optimise customer reach and better business outcomes.

Adelaide, South Australia, Australia

Worked closely to understand and support the complex banking needs of our customers(individual and business), technology support for efficient IDM/ATM operations, KYC and AML risk detection and reporting, ensuring full compliance with any regulatory requests and changes

Adelaide, Australia

Provided exceptional Partner Support both in-person and electronically, troubleshooting technical and profile issues, executed high risk detection and mitigation techniques, critical incident response services and account related security and risks support.

Adelaide, Australia

Project is about Market research to understand consumer trends on certain subjects of study, this involves surveying, interviewing one-to-one and analysis of the gathered data to predict future patterns. Involves the use of exceptional communication skills, consumer engagement, data management and analytics.

Doha, Qatar

Designing, Executing & Controlling the Performance Assessment system, ensuring and conducting a fair review, manpower planning & budgetingDrafting Organizational Policies & Procedures to meet business objectives, executing data migration from legacy to ERP system for past employee records, and managing data through ERP for current recordsHR Analytics and Business reporting