Pankaj Das Email and Phone Number

Project Management: Led the end-to-end project lifecycle for data annotation in computer vision applications, specifically focusing on automobile damage detection and parts identification.Standard Operating Procedures (SOPs): Developed and implemented comprehensive SOPs to ensure consistency, accuracy, and efficiency in data annotation processes.Team Charters: Created detailed team charters outlining roles, responsibilities, and project goals to foster alignment and… Show more Project Management: Led the end-to-end project lifecycle for data annotation in computer vision applications, specifically focusing on automobile damage detection and parts identification.Standard Operating Procedures (SOPs): Developed and implemented comprehensive SOPs to ensure consistency, accuracy, and efficiency in data annotation processes.Team Charters: Created detailed team charters outlining roles, responsibilities, and project goals to foster alignment and collaboration among team members.Quality Assurance & Monitoring: Established robust quality assurance frameworks and monitoring systems to maintain high standards of data quality throughout the project lifecycle.Peer Review & Sampling: Oversaw peer review processes and sampling strategies to identify and correct annotation errors, ensuring the reliability and validity of the data.Error Detection & Feedback Loops: Implemented error detection mechanisms and feedback loops to continually improve annotation accuracy and address issues in real-time.Challenge Resolution: Identified project challenges and developed effective resolutions to enhance overall project efficiency and effectiveness. Show less

• Led a team of 15 to 35 data annotators and labeling specialists in the successful completion of 4 projects related to Natural Language Processing, Content, and Computer Vision.• Developed and implemented efficient annotation workflows, resulting in a 25% reduction in project completion time.• Collaborate with stakeholders, departments, and team to gather project requirements and ensure alignment with business objectives.• Oversaw quality control… Show more • Led a team of 15 to 35 data annotators and labeling specialists in the successful completion of 4 projects related to Natural Language Processing, Content, and Computer Vision.• Developed and implemented efficient annotation workflows, resulting in a 25% reduction in project completion time.• Collaborate with stakeholders, departments, and team to gather project requirements and ensure alignment with business objectives.• Oversaw quality control measures, resulting in improvement from 85% to 97% in dataset accuracy.• Managed project budgets, resource allocation, and timelines, ensuring on-time and within- budget project delivery.• Provided regular updates and reports to senior management on project progress, challenges, and key performance indicators.• Build rapport with the client and identify new opportunities to increase workflows and team size by 50%.• Conducted regular status meeting with stakeholders to provide updates and address concerns.• Utilize BI tools for data analysis and visualization.• Coached, monitored, and mentored the team to meet delivery with compliance. Show less

• Ensured to end the customer escalation, and increase satisfaction and retention through effective resolution strategies.• Analyzed opportunities for cross-selling and upselling.• Pitched for the renewal of annual maintenance contracts.• Customer retention was above at 75% through loyalty program and resolution.• Resolved OFCOM complaints on behalf of CEO office.

• Provided optimal assistance to the General Manager and handled various administrative tasks.• Ensured all staff, systems, departments, utilities and equipment were fully utilized.• Maintained contracts, receivables, SOW, and reviewed them in timely manner.• Visited clients to renew contract.. Scheduled meeting, maintaining calendaring, MOM recording, travelling arrangements, tickets booking, accommodation arrangements with petty cash handling.

• Used to sell personal loan and Visa utility payment services to the pan India ICICI Bank customers.• Used to negotiate interest rate with the customers on personal loan depending on their credit card transactions.• Used to educate the customers about the benefits of using their credit card.• Used to share the daily status report with the reporting manager.

• Used to convert medical audio files to text documents for US client.• Used to do proofreading and shared it to Quality Analyst.• Used to share the daily production status with the reporting manager.

• Used to convert medical audio files to text documents for US client.• Used to share the file to Sr. MTs and QAs for proofreading