Pankaj Kumar Email & Phone Number

Irving, Texas, Us

As a Delivery Leader at Epsilon, a Data Engineering Product company in Publicis Groupe, I lead the delivery of inventive product solutions for BFSI and Auto sectors. Implementing advanced PeopleCloud CRM Products, I manage end-to-end delivery, product enhancements, and client implementations. Epsilon, a top global marketing technology firm, focuses on data-driven marketing and customer insights. In my role, I deliver highly complex and large solutions in data analytics, digital marketing, CRM, technology, and consulting, enhancing businesses' audience understanding, targeted campaigns, and strong customer relationships.

New York, Ny, Us

During my dynamic 11+ years at Synechron, I've navigated through various roles, commencing with leading technical execution and advancing to the management of global programs and accounts. My journey involved crafting and executing successful growth plans, both for my team and myself, resulting in the attainment of profitability and sustained success in the assigned programs.One of my key achievements was the establishment of the CRM practice, where I took charge of program delivery and led account management for global clients. My expertise extended to delivering complex programs across the BFSI, CRM, New Technology, and Digital domains, managing budgets ranging from $1-4 million.In the capacity of Group Leader, I played a pivotal role in setting up a new CRM Center of Excellence. Under my leadership, I assembled a high-performing team comprising Salesforce Developers and Business Analysts. This team not only provided crucial pre-sales support for new client acquisition but also played a central role in leading the delivery of CRM programs for both internal initiatives and client projects. This multifaceted experience has equipped me with a comprehensive skill set, combining technical acumen with strategic leadership in the ever-evolving landscape of program management and CRM excellence.

New York, Ny, Us

As a Technical Program Leader in AMEX, my expertise used in Program Delivery management and driving improvements in the delivery process. I am a Change Champion, leading the Delivery Transformation. My responsibilities encompass defining success goals, establishing short-term and long-term milestones, and aligning role-level and delivery transformation efforts with Agile standards. This involves working with distributed multi-vendor teams and establishing success factors for all stakeholders and team members.Throughout my tenure in AMEX, I've successfully led projects across various business areas, including launching Digital Wallets, Debt Consolidation initiatives, Term Payment plans, Commercial Corporate card program enhancements, and improvements to the Credit servicing platform. I've also been instrumental in implementing hardship programs and leading Technology transformation initiatives.In addition to hands-on project leadership, I specialize in Executive Reporting and Financial Management for portfolio tracking. This involves performing Earned Value Analysis and providing guidance to other Project Managers within the portfolio on early warning and mitigation plans. I actively contribute to enhancing standard documentation for large program management and facilitate feedback from SOX/Compliance groups to the Program Delivery teams on upcoming and ongoing Enterprise Programs. I was successful in bringing efficiencies in program outcomes and financial oversight.

New York, Ny, Us

Technical Project Management leader to implement Delivery Transformation by defining and implementing Delivery Model by transitioning methodology and process from waterfall to Agile methodology by training team, defining Tools and Standard Operating Procedure, Creating RACI, collaborating with all stakeholders in Business and Tech to define the success factors and process to reach benefit goals for stakeholders and teams. Managing projects to support new product launches and maintenance of media/marketing applications for Fortune 500 clients. These applications were developed for globally distributed organizations for managing their enterprise wide advertisement and marketing campaigns and digital asset management on Media products.•Leader in delivering projects and managing teams for Development, Quality Control, Implementation and Application maintenance.. Created a roadmap for next gen Marketing CRM Platform.•Good experience as Program Manager in delivering projects with globally distributed teams for New development, Application enhancement and System Integration.•Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.•Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.•Produced and implemented SOW and SLA with stakeholders and also responsible for C Level reporting on engagement, managing large teams and resolving impediments with emphasis on quality deliverable and client satisfaction.

Nashville, Tennessee, Us

As a Development Team Leader, I developed and led team of developers to support applications for claims filing across Web, Mobile, Customer Care, and IVR channels. Oversaw the full environment, including hardware, software, and versions. Facilitated collaboration with global teams, managed escalations, and played a key role in release, disaster recovery, and rule engine implementation.

New York, Ny, Us

Dev Tech Lead for the Insurance domain applications support and development.in Client engagement, Requirement gathering, Team handling, Design, Analysis and Programming of Insurance applications.Handling BFSI projects and involved in full SDLC.Experience in on-site client coordination and project execution for US clients.Conceptualized and implemented processes for Support group successfully.

Minneapolis, Mn, Us

Lead Software Developer.Executed multiple projects related to BPM, Finance and Supply Chain Applications Development and business analysis. Worked on Workflow Engines development from conceptualization to implementation.Was a team member to implement process across different groups and domains internally. Was awarded for the contribution for new process implementations in form of software applications.

Lead Software Developer in Microsoft Tech stack. ERP development. Telecom and Business Intellgence

Navi Mumbai, Maharashtra, In

Telecom Domain

Bachelor Of Engineering, Electronics And Communications Engineering

Education record