Pankaj Lamba Email & Phone Number

Gurgaon, India

IDP Education is world’s largest student Placement company and is a co-owner of IELTS test – world’s largest English language test, Working with IDP Education India Pvt. Ltd. As IT Manager I’m responsible to manage IT infrastructure of 45 offices spread across India. This includes management of Windows active directory services, DNS, web servers, Network designing and implementation for all sites connected with regional office via MPLS, P2P and ILL. Management of DR including SQL log shipping and mirroring. Management and maintenance of VMware servers.

Cellucom Retail, one of India’s largest retail chain in mobile and laptop retailing, I am working as Asst. Manager - IT, handling team of four engineers and job profile includes Responsible for all IT functions, including but not limited to: IT Help Desk, network architecture, databases, telecommunication, hardware and software acquisition, installation and maintenance, Monitor stability and performance of networks & systems to ensure smooth operation & availability. Setting up IT equipments at Retail Outlets, POS Software for invoicing and Inventory, Maintaining application server i.e. domain server, Mail Server, IT helpdesk, Antivirus update server, Document internal system and network assets. After-hours on-call support to different outlets across the country.

Managed the team of 2 Network Associates. Maintained Microsoft Windows 2000, SQL DB 2000 and Exchange Server environments. Bandwidth Interconnectivity Management. Monitoring of Network and Server Performance. System and data backup using Veritas backup exec 8.5. Security Management. Handling and Maintenance of Systems, Servers and LAN/WAN. End User Problem Management. Vendor Management. Call Management System & Inventory Management of IT Equipments. Provide after-hours on-call support for company employees. Assist other Product Support team members with customer escalations and Critical or Urgent Calls.Hands on experience in supporting Windows XP, MS Office 2000, MS Exchange, MS Internet Explorer, Troubleshooting hard drives, network interface cards, and other interface peripherals. Working on IBM E series servers, Cisco Router, Sonic Wall Firewall.