Pankaj Mathpal Email & Phone Number

Delhi, India

Delhi, India

New Delhi, Delhi, India

Gurgaon, India

Operations Management | Risk & Compliance | Strategic Resource Management•Revamped processes and procedures to develop sustainable operations plans while focusing on revenue generation, quality standards, capacity management, customer satisfaction, and business continuity. •Ensured strict adherence to standardized processes; focused on risk mitigation, compliance, financial protocols, and anti-fraud measures. Functioned as a single point of contact for Country Operations teams pertaining to logistics escalations. •Streamlined operations for high-stakes examinations across22 cities; charted out and clearly defined duties, audit trails of custody and logs for record keeping and investigations. Trained teams across India via video conference to ensure seamless operations.Saved £5K in FY18-19 by negotiating price and introducing courier service for secured exam material delivery and future scalability. Received commendation post surprise audits conducted by business partner Cambridge and improved audit scores by 32%.Stakeholder Engagement | Team Performance Management | Negotiation & Liaison| Vendor Management•Liaised with over 5vendorsto define and finalize contracts & Service Level Agreements; out of which Bluedart is the biggest vendor of the British Council in terms of revenue generation. Additionally incorporated client feedback to ensure high-quality standards. Laid down procedures and checklists to match global standards; conducted surprise checks and audits. •Upskilled staff to cater to requirements of new organizational structure; formulated and delivered training programs and organized workshops. Utilized innovative and interesting techniques of learning such as “Kahoot application” and quizzes. Improved productivity by 60% compared to the last financial year. •Oversaw career progression of staff; most of the direct reports received promotion in the past 3 years. Handheld and mentored an underperformer who subsequently received a promotion.

New Delhi Area, India

•Ensure operational excellence in the delivery of IELTS and other examinations. •Responsible for communication and adherence to Examinations India, global and board specific procedures, policies and ensure that procedural timelines are met.•Responsible for compliant and secure storage of all required data and materials.•Logistics planning to conduct IELTS exams administered by the BC Exams and English Services Pvt. Ltd.•Monitor the effectiveness of the exam delivery in the geographies (South & East) and Nepal and ensure compliance with all corporate standards.•Relationship building with prestigious universities, vendors, venues, hotels, etc. for successful delivery of Cambridge English and Board exams.•Organize prestigious board exams independently. Large-scale exams like the Actuarial Profession, ACCA, MRCPCH, University of London, CIPS, CIMA, CAAi etc. at various centres in North India•Logistics planning to conduct all Cambridge English exams administered by the British Council, North India.•Designing the training content and updating the same as per IELTS dynamic needs. Developing Power point presentation, reference documents, real time videos and quizzes for the training. Apart from core IELTS test day procedures, the training content also includes etiquettes and soft skills sections which can add up to the quality of training.•Shortlisting the candidates and coordinating trainings across 13 locations in North India for recruiting test day personnel by conducting telephonic as well as face to face interview of the candidates according to British Council’s Recruitment policy. Coordinating & scheduling for new recruitment training as well as refresher training for all test day personnel staff in different cities. •Identifying the training needs of promising individuals who have capabilities to perform next level jobs with adequate inputs.

Responsible for building capacity to meet market demands while planning logistics, saving operational costs and enhancing compliance. Ensured procurement is done as per organisation’s policy.•Liaised with ~20 major stakeholders across India, Sri Lanka, and UK as key administrative support for content procurement, cash flow, Management Information System ( MIS ) reporting and budget management.•Handled second level escalations, complaints and ensured action on feedback from customers. •Managed strategic relationship with vendors. Monitored service levels and charted out strategies based on customer feedback to enhance productivity.•Ensured quality analysis of content development in order to identify training and development needs to bridge competency gaps.•Created databases for analyzing, stock verification, purchase mechanism for library and non-library material across the region.•Processed payments, negotiated with vendors, raised purchase orders and ensured timely payments to vendors on British Council finance system (FABS) under global policy.•Successfully implemented KOHA (Library Management Software) at 9 libraries of the British Council India.

M.A., Mass Communication

Post Grad. Diploma, Journalism

B A Hons., Political Science

M.A.Mass.Com; P.G. Diploma; B.A. (Hons; D.A, Journalism; Political Science

Qualification Education Passed Xth class (Central Board School Certificate Examination) from A.S.V.J. Sr. Sec. School, Daryaganj, Delhi.

M.A.Mass.Com; P.G. Diploma; B.A. (Hons; D.A, Journalism; Political Science

Qualification Education Passed Xth class (Central Board School Certificate Examination) from A.S.V.J. Sr. Sec. School, Daryaganj, Delhi.