Pankaj Maurya Email and Phone Number

● Implemented a streamlined process for managing and updating certificates, private keys, and patches, resulting in a 30% decrease in downtime and ensuring seamless operations across systems. ● Led the development and implementation of incident management best practices, resulting in a 30% reduction in customer support issues and improved customer satisfaction ratings.● Led the implementation of versioning techniques to orchestrate the seamless testing and deployment of applications on diverse environments; achieved a significant 50% reduction in deployment-related issues, resulting in accelerated release cycles by 30%.● Optimized server patching workflow, leveraging scripting and automated tools, resulting in 50% reduction in patching time and increased system up time. ● Resolved 90% of Level 2 technical support tickets without the need to escalate to Level 3 technical support engineers.● Team building and ensure participation of teammates to resolve issues. ● Collaborated with 5 teams to address and resolve complex issues related to application service failures. Streamlined incident tagging process, reducing mean time to resolution (MTTR) by 30% and enhancing customer satisfaction.

● Facilitated coding workshops and live demonstrations, clarifying doubts and fostering a collaborative learning environment; received positive feedback from students, resulting in a 15% increase in coding project submissions. ● Guided the design and implementation of a comprehensive curriculum that equipped students with the skills to identify and resolve coding errors.● Collaborated with 8-10 team members to refresh the curriculum, implementing new teaching strategies, and incorporating additional topics. This initiative facilitated student learning of complex concepts.

● Developed process for handling customer escalations, reducing average resolution time by 40% and improving overall customer experience.● Enhanced data entry efficiency by developing customized Excel macros, reducing manual data entry time by 30% and improving accuracy by 20%.