Pankaj M. Email & Phone Number

Bengaluru, Karnataka, India

Plan and implement key strategies and programs on behalf of executive leadership in the organization.

Bengaluru, Karnataka, India

Developing new business, nurture & manage new business accounts for BDO India LLP. Sucessfully developed very large relationships for the firm as part of business services outsourcing line of business.

Bengaluru, Karnataka, India

Nurturing & managing strategic business accounts for BDO India LLP. Extensive experience in selling, building, delivering and transforming multi geography, multi tower service centers for global corporations. For the last few years, I have defined and developed service offerings including the go-to-market and growth strategy, helped diverse clientele solve a variety of business problems at their shared service centers and helped build automation & transformation roadmaps for clients.

Bengaluru, Karnataka, India

Part of Business Advisory team with Accenture Operations in India delivering multiple engagements across different domains solving a variety of business problems including disruptive performance improvement & cost optimization, program management and functional transformation, improvement of SSC performance and governance, improvement of client value proposition. Additionally, I bring demonstrated and proven experience in Program management, Service Delivery and Solution Design… Show more Part of Business Advisory team with Accenture Operations in India delivering multiple engagements across different domains solving a variety of business problems including disruptive performance improvement & cost optimization, program management and functional transformation, improvement of SSC performance and governance, improvement of client value proposition. Additionally, I bring demonstrated and proven experience in Program management, Service Delivery and Solution Design including multi tower, multi geography HR services' solutions, with KPIs focusing on cost of operations, quality of deliverables and employee / stakeholder experience. Show less

Bengaluru, Karnataka, India

Business development, solution design, grow practice, transform and set up operations (service delivery)

Bengaluru, Karnataka, India

Hired to manage HR programs/projects and to build and enhance project management framework, processes and methodologies. Also, responsible to support HR transformation and service delivery at Dell.

Bengaluru, Karnataka, India

I am responsible for managing HR services projects at Honeywell within their HR Services organization

• Provide support in developing proposals for new pursuits and pre-sales activities for new HRO deals.• Provide support in solution-design and implementation efforts for new HRO deals - 1. Design & Deliver Learning & Performance solutions for Convergys' HR Management clients. 2. Design Service delivery models involving multiple service centers involved in the delivery. 3. Stabilize operations through the burn-in period and attain service level targets.• Support… Show more • Provide support in developing proposals for new pursuits and pre-sales activities for new HRO deals.• Provide support in solution-design and implementation efforts for new HRO deals - 1. Design & Deliver Learning & Performance solutions for Convergys' HR Management clients. 2. Design Service delivery models involving multiple service centers involved in the delivery. 3. Stabilize operations through the burn-in period and attain service level targets.• Support transition, transformation and management of HR services operations for HR Management clients, including reporting & analytics (Business Intelligence) Show less

• Manage Content maintenance operations, maintaining online reference guides used by 14,000 operations personnel in delivery of outsourced HR management solutions. I was responsible for the outcomes, performance and people management of a team of eight analysts.• Manage Tier I Learning Administration operations, supporting 70,000 client employees across North America and EMEA. The team supporting this operations’ includes 8 advisors and two supervisors spanning 13 hour support 5 days a… Show more • Manage Content maintenance operations, maintaining online reference guides used by 14,000 operations personnel in delivery of outsourced HR management solutions. I was responsible for the outcomes, performance and people management of a team of eight analysts.• Manage Tier I Learning Administration operations, supporting 70,000 client employees across North America and EMEA. The team supporting this operations’ includes 8 advisors and two supervisors spanning 13 hour support 5 days a week.• Manage Translations/Localization services operations, delivering localization services to Talent Solutions & Standards line of business. I was working with Translation vendors, internal stakeholders and finance team to deliver internal content translation projects. Show less

Manage operations of Honeywell Learning Management program at Convergys Employee Care. The Honeywell operations include providing voice and email support to approx 55,000 Honeywell employees in North America with regards their learning and development at Honeywell.

Responsible to provide phone support to AT&T customers & cross-sell / up-sell AT&T products.

Bangalore

provide phone support for captialone customers and cross-sell / up-sell captialone products

Responsible to audit specific areas of the financials of diverse clientele for various legal and compliance requirements

Certified Corporate Director, Masterclass For Directors

Pgdba, Dual Specialization, Hr And Finance

Bachelors, Commerce

Education record

Independent Director, Executive Leadership