Pankaj Pandey

Pankaj Pandey Email and Phone Number

Global IT Service Director @ Boston Consulting Group (BCG)
Atlanta, GA, US
Pankaj Pandey's Location
New Delhi, Delhi, India, India
Pankaj Pandey's Contact Details

Pankaj Pandey personal email

About Pankaj Pandey

PMP certified experienced Digital and Agile Project Manager with 17 Years in IT Infrastructure: Expert in Program Management, Transition & Transformation, Service Management, Reporting & Dash-boarding, and Managed IT Services, including IT Service Desk, Desktop Engineering, Field Services, NOC, and Request Fulfilment.

Pankaj Pandey's Current Company Details
Boston Consulting Group (BCG)

Boston Consulting Group (Bcg)

View
Global IT Service Director
Atlanta, GA, US
Website:
bcg.com
Employees:
38943
Pankaj Pandey Work Experience Details
  • Boston Consulting Group (Bcg)
    Global It Service Director
    Boston Consulting Group (Bcg)
    Atlanta, Ga, Us
  • Boston Consulting Group (Bcg)
    It Service Director
    Boston Consulting Group (Bcg) Jan 2024 - Present
    Delhi, India
    Lead the planning and implementation of digital projects from conception to delivery, ensuring they align with the organization’s strategic goals.Collaborate with various departments to define project scopes, objectives, and deliverables. Facilitate communication and coordination among different teams to ensure project success.Identify potential project risks and develop mitigation strategies to ensure smooth project execution.Oversee the selection and management of vendors and contractors. Ensure they meet contractual obligations and project standards.tay abreast of digital trends and technologies. Recommend innovative solutions and improvements to enhance project outcomes and digital customer experiences.Participate in project implementations through Agile project management methodologies.
  • Boston Consulting Group (Bcg)
    It Global Service Desk - Senior Manager
    Boston Consulting Group (Bcg) Jan 2023 - Jan 2024
    Gurgaon, India
  • Boston Consulting Group (Bcg)
    Transition And Transformation Manager
    Boston Consulting Group (Bcg) Feb 2019 - Dec 2022
    New Delhi, Delhi, India
    Managing transition transformation projects for BCG Internal Service Desk.Responsible for reporting and dashboarding using tools such as Tableau, Service now and Power BI.Vendor Management and end to end incident management.Driving automation and self service opportunities using AI and machine learning.
  • Ntt Data, Inc.
    Transition Specialist Advisor
    Ntt Data, Inc. Oct 2014 - Feb 2019
    Noida Area, India
    Primarily responsible for transition activities pertaining to various service areas for new/existing IT Infrastructure (Managed clients / Infrastructure technology outsourcing / Data center migration) customer(s)/Dell internal, project planning, execution, discovery, knowledge capture, policies & procedures documentation, risk management, gap analysis and handover to steady state. Pivotal in activities critical to project success not limited to service areas transition - infrastructure and network setup, vendor management and coordination, training coordination/execution and liaison with internal/external teams
  • Ibm
    Project Manager
    Ibm Feb 2012 - Oct 2014
    Noida, India
    IT Infrastructure Project ManagerEnd to end ownership of the IT ProjectsClient facing responsibilities for delivering IT Projects successfully
  • Capgemini
    Sr. Consultant
    Capgemini Mar 2010 - Nov 2011
    Hyderabad Area, India
    Center of excellence (COE) Lead for Service Desk ServicesService Desk ManagementMajor Incident ManagementRequest ManagementEvent Management
  • Colt Telecom
    Sr. Engineer
    Colt Telecom Dec 2006 - Feb 2010
    Gurgaon, India
    IT Service Desk EngineerService desk TrainerInternal Application support Engineer
  • Hcl Technologies
    Tech Support
    Hcl Technologies Jan 2005 - Dec 2006
    Noida Area, India

Pankaj Pandey Skills

Transition Management Project Management It Service Management Itil Incident Management Service Delivery Vendor Management Pmp Management It Operations Team Management Service Desk Networking Telecommunications Crm Incident Handling Technical Support Outsourcing Problem Management Sla Incident Analysis Project Execution It Transformation Service Level Agreements Customer Relationship Management

Pankaj Pandey Education Details

Frequently Asked Questions about Pankaj Pandey

What company does Pankaj Pandey work for?

Pankaj Pandey works for Boston Consulting Group (Bcg)

What is Pankaj Pandey's role at the current company?

Pankaj Pandey's current role is Global IT Service Director.

What is Pankaj Pandey's email address?

Pankaj Pandey's email address is i.****@****ail.com

What schools did Pankaj Pandey attend?

Pankaj Pandey attended Pmi, Symbiosis Institute Of Management Studies, Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya, Central Board Of Secondary Education.

What skills is Pankaj Pandey known for?

Pankaj Pandey has skills like Transition Management, Project Management, It Service Management, Itil, Incident Management, Service Delivery, Vendor Management, Pmp, Management, It Operations, Team Management, Service Desk.

Who are Pankaj Pandey's colleagues?

Pankaj Pandey's colleagues are Jonathan Reiter, Akshay Sand, Janesha Govender, Guillemette Bourguignat, Malavika Vishwanath, Devasya Srivastava, Szabolcs Szalay.

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