Pankaj Pandey Email and Phone Number

Lead the planning and implementation of digital projects from conception to delivery, ensuring they align with the organization’s strategic goals.Collaborate with various departments to define project scopes, objectives, and deliverables. Facilitate communication and coordination among different teams to ensure project success.Identify potential project risks and develop mitigation strategies to ensure smooth project execution.Oversee the selection and management of vendors and contractors. Ensure they meet contractual obligations and project standards.tay abreast of digital trends and technologies. Recommend innovative solutions and improvements to enhance project outcomes and digital customer experiences.Participate in project implementations through Agile project management methodologies.

Managing transition transformation projects for BCG Internal Service Desk.Responsible for reporting and dashboarding using tools such as Tableau, Service now and Power BI.Vendor Management and end to end incident management.Driving automation and self service opportunities using AI and machine learning.

Primarily responsible for transition activities pertaining to various service areas for new/existing IT Infrastructure (Managed clients / Infrastructure technology outsourcing / Data center migration) customer(s)/Dell internal, project planning, execution, discovery, knowledge capture, policies & procedures documentation, risk management, gap analysis and handover to steady state. Pivotal in activities critical to project success not limited to service areas transition - infrastructure and network setup, vendor management and coordination, training coordination/execution and liaison with internal/external teams

IT Infrastructure Project ManagerEnd to end ownership of the IT ProjectsClient facing responsibilities for delivering IT Projects successfully

Center of excellence (COE) Lead for Service Desk ServicesService Desk ManagementMajor Incident ManagementRequest ManagementEvent Management

IT Service Desk EngineerService desk TrainerInternal Application support Engineer