Co-founded and served as CTO for multiple startups: - A SaaS platform offering multichannel customer support AI agents. - A US-based digital well-being SaaS startup focused on reducing stress and enhancing performance for enterprises and individual consumers (seed round). - A SaaS platform for back-testing stock trading strategies (made the strategic decision to close due to challenges with live data and lack of product-market fit).

- Accountable for the effective operational readiness and stabilization of the BSS platform to serve 15 million users and delivery of essential enhancements/critical fixes.- Collaborated with internal stakeholders (delivery, migration) and external stakeholders (Customer, third-party counterparts) to ensure the success of the transformation program.- Led diverse teams of over 100 members (L2, L3 Dev, IT, Ops) located in different time zones.

- Responsible for the E2E service delivery of Manage service operations for all support functions such as Application Support (L2 & L3), 24x7 Operations support, and Infra/IT support, including 3rd Party Vendors for Astro account.- Led the Major AWS Cloud transformation project with robust methodology from Incubation, ORRs (Operation Readiness Review), and deployment, until stabilization steps- Planned and implemented initiatives to increase operational maturity by leveraging automation ML, RPA (Robotic Process Automation), and Cloud.

- Key contribution to the success of the 200+ applications transition program, involved from the pre-sales engagement with the customer to onboarding the team and leading the operationalization.- Managed the day-to-day operations for PLDT/Smart service delivery platforms, working closely with PLDT IT and business executives/senior managers.- Responsible and Accountable for E2E service delivery of critical PLDT/Smart IT systems. Scope includes 200+ applications (Mobile Apps, App gateway, registration platforms, voucher management, etc.) and 82 team members. - Successfully planned and executed operational improvement items to stabilize critical revenue-impacting PLDT/Smart applications.- Successfully led vital PLDT/Smart transformation projects such as One OCS, One E-load working closely with the PLDT IT team and 3rd party vendors.

Telkomsel/XL Managed Services -- Responsible for E2E service delivery of Manage service operations for two Indonesia region accounts from Amdocs Manila hub. Scope included New Development, Application Support (L2 & L3), 24x7 Operations support, and Infra/IT support, including 3rd Party Vendors.- Established the Fast track CR development team in the Manila hub (Closing CR model, recruitment, training, mentoring). Prepared the technical proposal for TKS CRM FT CR (new deal) that recently got approved by the customer. Prepared the DevOps adoption plan for the APAC accounts (automation, tooling, etc.)- Owned the development and maintenance activities for all Amdocs modules for Indonesia Cluster (TKS and XL account). Established quality improvement processes (problem management, account dashboard, etc.)- Provided support for various sales initiatives (TKS online charging upgrade, TKS product catalog remodelling)- Responsible for achieving system KPIs targets, and ensuring the timely handling of incidents within SLA for two Indonesia cluster accounts.- Played a critical role in stabilizing the TKS Go-live by reduced the incoming tickets and fallout count to BAU in record time.Singtel Transformation Project - - I managed the engineering and special projects teams from the Amdocs Manila hub for the Singtel account.- Contributed to the PROD stabilization and achieving multiple migrations milestones.- Successfully delivered the AWS-based digital project for Singtel (Presales support, scoping, solution, development, deployment activities).

- I was Amdocs focal for the Managed Services area to the customer project managers.- Proactively identified and prioritized resolution of customer business pain points to minimize business impact.- I was responsible for the delivery of complex get-well items impacting multiple modules for successful transformation.- Took end-to-end ownership (scoping, development, testing, deployment, stabilization) of various successful complex releases.

- Lead the front-end development team (Ordering, CRM, and Self Service) for Telkom Mobile. As part of the delivery team for Telkom Mobile (8ta), I was involved in the scoping and DCUT activities. - I was a member of the Amdocs Elite Expert group (recognition for technical expertise and knowledge sharing). - Contributed to generate new business opportunities/leads. Involved in the Pre-Sales process for TSA wireline upgrade/transformation. Participated from Amdocs in customer-led exploratory sessions with multiple vendors for major transformation.- I implemented innovative ideas to automate manual activities and fallout handling. E.g., Auto-correction service based on a recon of multiple systems.

I was responsible for the following activities for the Telkom SA wireline account : - Customization and new development for Ordering system. - Devising and implementing reconciliation strategies differences between systems (provisioning, billing, CRM, Ordering). - Automation of ongoing support tasks (reports/scripts). - Knowledge transfer and mentoring other team members.

- Worked on different phases of AT&T light speed project from High-Level Design(HLD) to User Acceptance Testing(UAT). I gained functional & technical experience in Amdocs Ordering and CRM systems. - My principal responsibilities were - development of new functionality (change request) and solved defects/issues found during systems testing.

- POC for new VOIP-based call center management software.- Re-engineering of voice monitoring server core engine to improve performance.- Development of integrated agent desktop (call/chat) in core java.