Pankaj Sharma Email & Phone Number

Pune, MH, IN

India

Co-founded and served as CTO for multiple startups: - A SaaS platform offering multichannel customer support AI agents. - A US-based digital well-being SaaS startup focused on reducing stress and enhancing performance for enterprises and individual consumers (seed round). - A SaaS platform for back-testing stock trading strategies (made the strategic.

India

- Accountable for the effective operational readiness and stabilization of the BSS platform to serve 15 million users and delivery of essential enhancements/critical fixes.- Collaborated with internal stakeholders (delivery, migration) and external stakeholders (Customer, third-party counterparts) to ensure the success of the transformation program.- Led.

Kuala Lumpur, Malaysia

- Responsible for the E2E service delivery of Manage service operations for all support functions such as Application Support (L2 & L3), 24x7 Operations support, and Infra/IT support, including 3rd Party Vendors for Astro account.- Led the Major AWS Cloud transformation project with robust methodology from Incubation, ORRs (Operation Readiness Review), and.

Manila, National Capital Region, Philippines

- Key contribution to the success of the 200+ applications transition program, involved from the pre-sales engagement with the customer to onboarding the team and leading the operationalization.- Managed the day-to-day operations for PLDT/Smart service delivery platforms, working closely with PLDT IT and business executives/senior managers.- Responsible.

Manila, National Capital Region, Philippines

Telkomsel/XL Managed Services -- Responsible for E2E service delivery of Manage service operations for two Indonesia region accounts from Amdocs Manila hub. Scope included New Development, Application Support (L2 & L3), 24x7 Operations support, and Infra/IT support, including 3rd Party Vendors.- Established the Fast track CR development team in the Manila.

Manila, National Capital Region, Philippines

- I was Amdocs focal for the Managed Services area to the customer project managers.- Proactively identified and prioritized resolution of customer business pain points to minimize business impact.- I was responsible for the delivery of complex get-well items impacting multiple modules for successful transformation.- Took end-to-end ownership (scoping.

Pretoria, Gauteng, South Africa

- Lead the front-end development team (Ordering, CRM, and Self Service) for Telkom Mobile. As part of the delivery team for Telkom Mobile (8ta), I was involved in the scoping and DCUT activities. - I was a member of the Amdocs Elite Expert group (recognition for technical expertise and knowledge sharing). - Contributed to generate new business.

Pretoria, Gauteng, South Africa

I was responsible for the following activities for the Telkom SA wireline account: - Customization and new development for Ordering system. - Devising and implementing reconciliation strategies differences between systems (provisioning, billing, CRM, Ordering). - Automation of ongoing support tasks (reports/scripts). - Knowledge transfer and mentoring.

Pune, Maharashtra, India

- Worked on different phases of AT&T light speed project from High-Level Design(HLD) to User Acceptance Testing(UAT). I gained functional & technical experience in Amdocs Ordering and CRM systems. - My principal responsibilities were - development of new functionality (change request) and solved defects/issues found during systems testing.

New Delhi Area, India

- POC for new VOIP-based call center management software.- Re-engineering of voice monitoring server core engine to improve performance.- Development of integrated agent desktop (call/chat) in core java.

Btech, Information Technology

Activities and Societies: programming club, tech fest organising committee, counselling volunteer Probability & Statistics Data Structures.

Mba, Finance, Strategy

Activities and Societies: Global Elective conducted at the West Coast United States (Seattle & San Francisco / Silicon Valley)