Pankaj Shinde Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

1) Call Quality Monitoring: Evaluated and ensured adherence to call quality standards.2) Cross-functional Feedback: Provided actionable feedback to DGE, RA, QA, MIS, and team leaders.3) Quality Reporting: Produced daily, weekly, and monthly reports on quality performance.4) Call Documentation: Created and maintained detailed call notes and transcripts.5) Survey Design: Developed surveys tailored to campaign requirements.6) Team Allocation & Tracking: Managed team task allocation and tracked performance metrics.

Pune, Maharashtra, India

1) Data & Call Auditing2) Worked on HQL, MQL, White Paper, CD, CDQA & BANT Campaign.3) Providing Feedback to RA & DGE.4) Generating daily, weekly & monthly Quality Reports.5) Up gradations of business processes.6) Formulating Assessment Program.7) Monitoring changing trends.8) Drawing feedback and checking quality of maintenance.9) Keeping track of latest industry trends.10) Creation of evaluation program.Skills: Process Improvement · Microsoft Excel · Communication

Pune, Maharashtra, India

1) Call quality monitoring.2) Providing Feedback to DGE.3) Generating daily, weekly & monthly Quality Reports.4) Up gradations of business processes.5) Formulating Assessment Program.6) Monitoring changing trends.7) Drawing feedback and checking quality of maintenance.8) Keeping track of latest industry trends.9) Creation of evaluation program.

Pune, Maharashtra, India

Worked on Contact Discovery (CD)1) Finding current, accurate demographic information for people and companies2) Gather data from various external sources such as social media profiles, web research, etc.3) Providing the most recent and relevant information.4) Using various data mining tools like LinkedIn etc to find the right contact person in the relevant company and after that verify that data.

Pune, Maharashtra, India