Profile Summary:With 25 years of extensive experience in IT Infrastructure Services (ITIS), including 20 years at Tata Consultancy Services (TCS), I have held various senior roles such as Cluster Head, Engagement Manager, Service Delivery Owner, Transition Manager, Technical Lead, and Project Manager. My career spans across Onsite, Nearshore, and Offshore ITIS Managed Services models, where I have successfully led global support engagements.I have spent 17 years onsite in the USA, collaborating with leading industry customers across multiple verticals and managing complex, large-scale ITIS environments. My expertise lies in delivering end-to-end IT infrastructure solutions while driving strategic business growth and ensuring customer satisfaction.Key Competencies:- Strategic Business Growth: Proven track record in sales and solution development, driving strategic business planning, and achieving QoQ account growth across diverse customer segments.-Service Delivery Management: Extensive experience in managing a broad spectrum of ITIS services, including Data Center Operations, Data/Voice Networks, IT Security, Service Desk (multiple languages), End User Services, Global Command Centers, ISP Operations, and IT Service Management (ITSM).- Leadership & Execution: Thought leadership in establishing and executing new ITIS engagements, delivering results in complex, cross-functional projects, and managing large teams to exceed customer expectations.- Intelligent Automation & Integration: Strong focus on leveraging automation and AI to enhance ITIS service delivery, supporting TCS’s Machine First Delivery Model (MFDM) to drive operational efficiency, streamline service processes, and improve service quality for both existing and new customers.- Global Experience: Extensive exposure to working in diverse global markets, particularly in the USA, with a deep understanding of the challenges and opportunities in managing international IT infrastructure services.