All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesSalesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsUnderstanding of basic triggers/Apex code knowledgeSandbox environment managementDevOps/release management experienceIdentify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experienceIdentify unused or underutilised platform featuresCreate a platform roadmap and define priorities, liaising with stakeholdersOwn the communication of any platform changes to end users and stakeholdersData management to improve Salesforce data quality, implementing rules and automation as neededProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerUser support ticketsMonitor and improve user adoptionNew user and ongoing user training Technical documentationManaging Partner support including Opportunity Creation, Basket troubleshooting, other related issue.Doing Audit, SME support to team, Team handling

Salesforce Technical support engineer.Creating user profiles, training them and helping unlock or reset passwords due to the user’s forgetfulness.Updating the Salesforce database system for ensuring optimal performance for the organization, stakeholders and users.Maintaining various aspects like sales reports, dashboards and workflow.Periodically accessing the system and suggesting changes for the salesforce platform to improve business processes and customer service execution.Working collaboratively with salesforce application developers, stakeholders, business staff and customers.Creating and maintaining database reports on sales, utilization, workflow and errors.Analyzing sales-related technological resources and updating the database system as needed.Updating and managing the overall organization system by maintaining the user records, dashboards and sales records in a structured manner.Assisting with the integration of data flow from other systems when needed.Removing redundancy or duplicity of the user’s account or details.Advocating the adoption of the salesforce system according to the organization and maintaining user-end documentation.