As a BCDR Consultant my primary role is to protect Three Brand, customers and people by managing Crisis and mitigating risks related to network/service disruption, cyber - attacks and incidents arising through natural disaster. My other key responsibilities include:• Ensuring an appropriate level of resilience is in place to reduce disruption of service to Three customers • Assuring BC/DR are embedded in partner delivery in transformation and are aligned with the Enterprise Risk Framework (ESF) and Three Business Continuity policy• Ensuring partners are conducting regular OAT/ORT tests and adhere to Compliance requirements in line with their contracts • Point of contact from a BC/DR for customer migrations supporting planning, designing testing of continuity plans to reduce risk exposures to customers• Identified improvements to the Crisis Management Process and practices. Implemented changes and embedded into the relevant departments • Strong focus on risk analysis and business continuity strategy formulation. Highly focused on Crisis Management Response• Led a project of work which reviewed resilience across technology estate which resulted in a £1.5 million budget available to minimise business disruptions and reduce excessive spend• Leading internal and external stakeholder management and advocacy skills, and the experience to manage complex situations under pressure.• I am also security cleared and have been representing Three in ‘Cabinet Office’ meetings scheduled by government on a quarterly basis and thereby working on different government related projectsCrisis handled in Three:o Upgrade Fraud (Cyber) Incident – Nov 2016 & March 2017o My3 Incident (April 2017) o Smishing (Fraud via SMS) Incident (Jun 2018)o Honor 6A device issue (Dec 2018)o Phishing and Credentials Harvesting of Office 365 (Feb 2019)o Direct Debit Incident Mar 2019)

I was a part of Global Business Resilience Team and responsible in managing Business Resilience activities and handling Incidents for entire EMEA Business Resilience. I also support Americas Business Resilience in conducting tests, training new Business Resilience Coordinators, conducting meetings with Coordinators and partly handling Americas Incidents.o Responsible to conduct end to end Tests (Remote working stress test, Crisis Communication System Test, Manual Call Tree Test, BCP Site Test) for All staff based in EMEA regionConducting Crisis Management Exercise for London, Glasgow, Cape Town and Johannesburg – All Category ‘A’ locations (High risk prone)o Conducting Business Resilience Induction sessions for all London staff which provides functional aspects of Macquarie Business Resilience and provides insight about staff responsibilities during incidentso Responsible in creating Global Business Resilience - Compliance Dashboard on a monthly basisPreparing deep cost analysis on the Alternate Seating allocations for all the Macquarie Locationso Responsible of reviewing the BCP Sites (London, Johannesburg, Cape Town and Vienna)Conducting meetings with Governance Group (CMT members and COO’s), Working Committee (Coordinators) for both EMEA and Americas. o Involved in creating an automated tool for Global Business Resilience Team to streamline the daily BR BAU related activities. Also involved in gathering inputs for the Crisis Communication Management System used for sending sms and emails during incident.Associated with other bank forums such as AFB (Association of Foreign Banks); TBCG (The Business Continuity Group) conducted by different banks on a quarterly basisExperience in handling various incidents across EMEA and Americaso Paris Terrorist Attack (Jan’15)o Johannesburg Power outage (Jan’15)o London Ropemaker (Macquarie building) Fire Incident I (Feb’15)o Frankfurt Protest (March’15)o Amsterdam Power Outage (March’15)

- Associated with the Technical Governance Project which was designed to Stand up formal governance structure to better oversee IBM DRC activity and performance- Involved in creating a tool for which both IBM and SSC can capture DR testing metrics and IBM can store and access all DR testing related documentation.- Responsible to create regular reports to present themes and trends around DR testing metrics - Actively involved in enhancing the current DR testing policy to incorporate changes to processes and methodologies in line with IBM coordination activities- Expertise in working with systems like LDRPS, Envision, Actuate, Vairoli and SharePoint.- Develop and give overview presentations internally and provide training of the BCP tool.- Handling various incidents across NA, APAC and EMEA region:Incidents Handled in State Street:o Covering for 2013 Boston Marathon Bombingo London Storm prediction (29th Oct 2013)o 2014 London Tube Strikeo Covering for Boston during severe weathero Bangalore network issueso Paris production building outageo Major application outage affecting various Line of Business (LOB)

As a senior analyst, I managed Business Continuity Planning for the entire Operations Division. Some of the key responsibilities included: • Developed a business continuity management tool (NBRIC) to develop and maintain business continuity plans. Partnered with IT, Risk management and Facilities to assess the tool• Supported team of forty business continuity coordinators within key business units to implement a business continuity methodology consisting of business impact analysis, plan development, exercises and ongoing plan maintenance. • Developed crisis management team by identifying key site executives, providing crisis management training for better understanding of roles and responsibilities, conducting table top exercises to test crisis decision making skills and identify plan gaps• Associated with stakeholders in branding of Project P200 where communications across employees and stakeholders were sent on a weekly basis via Newsletter and email

• Dealing with major London and Asia based Interbanks / Counterparties such as Barclays, Citibank, GoldmanSachs, HSBC, BNP Paribas, Deutsche and RBS thereby confirming and investigating trades on T+1 basis.• Responding and resolving to counterparty queries on timely manner.• Meeting deadlines and achieving set FED targets such as 100% trade clearance in the 60 days bucket, 100% clearance in the 30 days bucket and overall 50% reduction in the total number of outstanding trades.• Responding and resolving to counterparty queries on timely manner.• Dealing with both Vanilla and Structured Interest Rates derivatives products. • Built and maintained strong relationships with both internal & external clients.• Prepared weekly and daily MIS reports for senior management review & calls thereby attending such calls & depict daily targets achieved by the team.• Participated in SOX Testing for Rates Team for Business Continuity initiatives.• Participated in BPR Testing for Rates Team for BPR & Change initiatives.• Deployed to Bournemouth, U.K. for 3 months Training to migrate Asia based process and set in India. It involved handling backoffice operations such as Economic Affirmation of Trades, Chasing and Affirmations of 12 Asian branches.• Associated with MIS, Transition and Risk Team in order to streamline the process further.• Key Strength - Possess good knowledge of ISDA and Derivatives Rates products. Also possess good knowledge of SWIFT and DTCC.• Awarded “Pillar of rates Asia affirmations team”

Process Associate – Balboa OCR Process- Balboa OCR Process includes verification of Insurance Documents.- A high risk process as it involves verifying sensitive data like amounts, dates, client name and address and hence requires very high level of concentration and keen eye for details.