Troubleshoot Technical issues dealing with computer hardware, software, mobile devices, remote access, printers, and telephony while ensuring proper documentation for each issue and resolution via Service desk ticketing tools for tracking, escalations, and call-back purposes.Demonstrate through effective listening to identify customer technical needs, provide technical assistance and appropriate solutions through the effective use of knowledge base and escalation procedures; ensure client's queries and concerns are resolved in a prompt, helpful and professional manner.Maintains a firm understanding and familiarity with RBC's common operating environment, enterprise products, infrastructure, telecom technologies, qualified software, and hardware by staying up to date via News to know and other communications.The ability of Multitasking - Documentations via ticketing tool, maintaining records, monitoring open incidents and ongoing major technical issues and escalates complex or unresolved incidents.

Assisting Students in the Network Architecture course with the configuration and troubleshooting of routing concepts such as OSPF, and MPLS during labs.Having the responsibility of checking Student's Lab work and helping teacher to manage high workloads.Confidently leads educational activities and is successful in quickly building rapport with students.

Assisting students in the Physical and Data Link Control Protocol and Standards course with the configuration and troubleshooting in VLAN, VTP, and DTP during Labs.Helping to resolve the doubts of students and successful in coordinating with lead teachers to develop and implement dynamic and interactive lessons.

Aided students with the practical implementation of various networking concepts in TCP/IP, Troubleshoot errors, and help juniors by taking instructional responsibility. Demonstrating set of a lab environment on FreeBSD in Virtual Machine and graded lab tasks.Worked with TCP dumps and Wireshark to explain the outcomes of core networking concepts such as DHCP, DNS, TFTP, ICMP, IGMP, and TCP.