Managed implementation of InstyMeds Drug Dispensing System in Hospitals, Urgent Cares and Clinics. Worked across departments coordinating implementation with InstyMeds personnel, client administrators, clinicians and IT departments. Provided on-site training of client personnel during implementation.•Worked with established clients to integrate InstyMeds into their patient workflow to achieve high utilization of the InstyMeds System. Addressed client concerns through effectively communicating issues and rapidly coordinating resolutions.•Effectively developed a strong rapport with client personnel to ensure that their experience with the InstyMeds System was successful and exceeded expectations.

Managed account base of 390 individual users from 50 client companies, primarily large investment banks and Wall Street independent research providers. Key contacts within these firms were at the executive level. •Along with sales team, responsible for client’s contract renewal. In addition worked to identify customer needs that could be filled with other value added products to increase account revenue.•Conducted group and individual training for clients on how to use Bigdough to improve their workflow and productivity thus increasing clients usage and dependency on our product and service. •Consulted with clients to develop an individualized plan for how to incorporate Bigdough’s extensive equity markets contact database into their marketing strategy and how to use the Bigdough CRM platform to manage their current client relationships and best target new ones.

Awarded a position on the Mentor Team which is responsible for elevating the level of service provided to all accounts next year plus being directly responsible for the performance of two subordinates. Only Account Manager with less than five years of experience with the company to be placed on this team.•Strategic management and daily execution of portfolio of 38 client schools amounting to $4.5 million in annual revenue. Key contacts within schools included C-Level Executives and Business Managers. •Developed implementation plans for each client school to ensure the successful creation and launch of online bookstore. Involving coordination and management of all cross-functional elements required to serve each school, including Customer Relations, Technology and Finance.•Development and execution of school communication strategies.•Ongoing troubleshooting and issue resolution with each school.

Managing sales and service to the largest home improvement retailer in the country and our most strategic corporate account. Responsible for maintaining customer profitability in an increasingly competitive market. •Leading and participating in project teams to determine the focus of sales efforts in North America. Determining the profitability of new and existing product lines through extensive market research. Designing presentations to communicate these findings to Senior Management team.•Implementing new sales programs to grow customer base, including, liasing with vendors to develop new product categories and training a national sales force to sell these products.

Acting as a liaison between a national sales force and four manufacturing facilities.•Meeting customers pricing and scheduling needs.•Assisting customers in the design of new products.

Underwriting nonconforming mortgage loans tailored to the financial needs of each customer, involving needs analysis, communicating product features, and qualifying customers for loans.