Janine Pano Email & Phone Number

Metro Manila, Philippines

Metro Manila

• Participate in the end to end project implementation.• Collaborated with user and conduct depth analysis of the process to identify the business scope, problem and objectives.• Communicate and define business requirement and translate it to functional specification.• Entering and updating data in data templates, database, or system.• Prepare and provide test scripts and user manual for procedural documentation.• Scheduled and conduct user onboarding, testing (UAT), and refresher trainings.• Engaged stakeholders to gather feedback and validate proposed process improvements.• Investigate and resolve customer issues (via chat, email, call), troubleshoot errors, and ensure proper escalation when required.• Provided recommendation and identify opportunities for process improvement and optimization.• Collaborate with cross-functional team outside Philippines for third-party support escalation.• Scheduled appointments, arranged meetings and conferences with internal and external stakeholders.• Prepared meeting agendas, minutes, and other relevant materials.• Handled confidential information and documents with discretion and maintain their proper organization.• Provided administrative support including processing and compiling expense report.Others• Manage and prepare content calendar for social media posting.• Manage and maintain brand’s presence on various social media platforms (LinkedIn, Facebook, and Instagram).• Execute email marketing campaigns to nurture leads and drive customer retention.• Conduct and organize marketing events - internal and external.• Coordinated travel arrangements and accommodations for company related activities locally and internationally.• Source and screen potential candidates on job boards and other recruitment channels.• Conduct initial assessment and interview with potential candidate.• Provided assistance to HR Manager by scheduling final interview, preparing necessary document and following up candidate.

Metro Manila

• Participate in the end to end project implementation.• Collaborated with user and conduct depth analysis of the process to identify the business scope, problem and objectives.• Communicate and define business requirement and translate it to functional specification.• Entering and updating data in data templates, database, or system.• Prepare and provide test scripts and user manual for procedural documentation.• Scheduled and conduct user onboarding, testing (UAT), and refresher trainings.• Engaged stakeholders to gather feedback and validate proposed process improvements.• Investigate and resolve customer issues (via chat, email, call), troubleshoot errors, and ensure proper escalation when required.• Provided recommendation and identify opportunities for process improvement and optimization.• Collaborate with cross-functional team outside Philippines for third-party support escalation.• Scheduled appointments, arranged meetings and conferences with internal and external stakeholders.• Prepared meeting agendas, minutes, and other relevant materials.• Handled confidential information and documents with discretion and maintain their proper organization.• Provided administrative support including processing and compiling expense report.Others• Manage and prepare content calendar for social media posting.• Manage and maintain brand’s presence on various social media platforms (LinkedIn, Facebook, and Instagram).• Execute email marketing campaigns to nurture leads and drive customer retention.• Conduct and organize marketing events - internal and external.• Coordinated travel arrangements and accommodations for company related activities locally and internationally.• Source and screen potential candidates on job boards and other recruitment channels.• Conduct initial assessment and interview with potential candidate.• Provided assistance to HR Manager by scheduling final interview, preparing necessary document and following up candidate.

Muntinlupa City, National Capital Region, Philippines

• Managed calendars, scheduled appointments, and arranged meetings and conferences for the CEO.• Prepared meeting agenda, minutes, and other relevant materials.• Handled confidential documents and maintained their proper organization.• Coordinated travel arrangements and accommodations for executives and guests.• Provided administrative support, including answering phone calls, responding to emails, and compiling expense report.

Alabang, Muntinlupa City

Collaborated alongside with Sales and Marketing team to boost company Sales by initiating marketing strategies - Leads Calling, Marketing Booths, Radio Advertisement, and Marketing Saturations.