Panos Kalsos, C.Mgr, Miml, C.S Email & Phone Number

Toronto, Ontario, Canada

Ontario, Canada

Toronto, Ontario, Canada

• Blueground is a global leader in tech-driven housing solutions, specializing in beautifully furnished apartments that cater to business travelers, relocating employees, and diverse clients seeking flexible.
• Fostered and maintained strong relationships with key clients to ensure high satisfaction and loyalty. Implemented tailored communication strategies and regular feedback mechanisms to understand client needs and.
• Identified and pursued growth opportunities within existing accounts, implementing strategic initiatives that enhanced client retention and increased account value by optimizing service offerings based on specific.
• Oversaw the onboarding process for new clients, ensuring a smooth transition and integration into our platform. Provided ongoing support, addressing any issues promptly to maintain a high level of client satisfaction.
• Collaborated with the product development team to implement client-specific features, such as customized search filters and dynamic pricing models, which contributed to a 22% increase in revenue by aligning with market.
• Integrated client feedback directly into service enhancements, resulting in improved personalization of services. This strategic focus significantly enhanced client satisfaction and fostered long-term partnerships.

Athens, Attiki, Greece

Spearheaded market research and conceptual development for ARIVE, a premium same-day delivery app.Directed comprehensive market analyses, identifying opportunities and validating business models through innovative research methodologies.Developed core app features and UX, integrating market insights with product design, enhancing user satisfaction and.

Greece

• Recognized as a top performer for developing effective customer service solutions that increased operational efficiency. Remained at top 10% for service deliverance in Tier 1 support.
• Achieved improved customer service satisfaction by implementing operational process optimization initiatives and effectively utilising available resources to accurately diagnose and resolve client queries
• Contributed to organizational efficiency by ensuring that operational compliance policies and procedures were adhered to
• Achieved consistent customer satisfaction percentages: 95.5% (CSTAT) by facilitating rapid resolution of client technical issues, complaints and product returns.by ensuring that operational processes ran smoothly
• Ensured optimal customer engagement and satisfaction at key contact points including general queries, technical support, and sales support by reviewing, adapting and implementing operational processes
• Contributed to improving customer product knowledge by implementing education and training initiatives

Athens, Greece

Achieved €2 million in sales and spearheaded a 20% growth in the EMEA region by developing and executing high-impact business strategies for the automated retail sector.Assisted in the expansion of automated retail across Europe, focusing on building relationships with airports, cruise liners, and high-traffic retail environments to secure long-term.

Greater Edinburgh Area

Managed integration of product systems with the company’s booking platform, CRM, and fleet management software to streamline operations.Optimized APIs connecting product systems with external services such as payment gateways and vehicle tracking systems to enhance service delivery.Ensured accurate data flow between product and company systems, integrating.

Cape Town Area, South Africa

Facilitated over R3.82 million in disbursements within six months of tenure, contributing significantly to company growth.Managed a portfolio of 25 new businesses weekly, successfully building sales pipelines that supported future business prospects, especially in FMCG sectors.Supervised two business field agents responsible for driving deals in South.

Cape Town Area, South Africa

Consistently surpassed monthly KPIs, generating between R1.61 million and R1.79 million, with a 3% month-on-month sales growth.Supervised shifts of 6–8 staff members, driving team performance and increasing overall sales efficiency by implementing effective stock and pricing strategies.Spearheaded customer satisfaction initiatives by personally handling.

Cape Town, Western Cape, South Africa

Drove store sales to new heights, achieving a monthly revenue range of R410,000 to R535,500, consistently meeting and exceeding sales targets.Increased profit margins by 15% through targeted upselling of complementary pet products, improving customer purchase frequency and basket size.Managed the store’s grooming department, ensuring seamless operations.

Company overview:Country Road is a specialty, upscaled retailer with multiple stores in South Africa and Australia. (83 in South Africa).-Managed 9 locations across the western region with a combined revenue of $500,000.-Handled all business oversight (multiple locations) and general operations.-Managed a workforce of 40+ individuals split across multiple.

Kozáni, Western Macedonia, Greece

As a dedicated Greek military soldier stationed in Kozani, Greece, I fulfilled a range of vital duties during my compulsory service. With a focus on maintaining national security and upholding military protocols, I demonstrated unwavering commitment, discipline, and adaptability in a dynamic environment.Patrolling: Carried out regular patrols to ensure the.

Company overview:Levi Strauss & Co., is a clothing company with retail stores all over the world, offering: tailored slacks, jackets, various accessories, skirts etc.-Handled general store operations, including; initiated, coordinated, and enforced program, operational, and personnel policies and procedures.-Product Management and handling (T-shirts, tops.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Organizational Leadership And Management (Globalisation)

Btec Level 7 In Strategic Management And Leadership Award (Rqf), Business

Developing Strategic Management and Leadership Skills, Professional Development for Strategic Managers, Strategic Change Management.

International Business Management & Principles, Business Administration And Management, General, Distinction