Panos P. Email & Phone Number

Greece

▪Manage the daily operations support functions, prioritizing actions and monitoring team resource so that SLA’s are met.▪Act as the escalation point for the team.▪Performing team evaluation, performance reviews, workload calculations and feasibility for further projects.▪Establish best practices through the entire technical support process.▪Ensure that new members of staff have a polished induction process and a clear development path to challenge them.▪Engage recruitment companies and perform interviews over the telephone and in person for new candidates.▪Provide coaching, development and training plan to the team members and manage quality and compliance, workflows and performance.▪Perform regular one to one meetings with members of the team and provide performance feedback.

Marousi,Attiki

Manage the team responsible for operating the first line component of the Service Deskwithin the ICT Shared Service. Main responsibilities are:• Overseeing team's daily tasks, ensuring the quality of delivered service as well as that meets all business policies• Drive critical and escalated issues resolution• Communication with customers (internal & external) to understand their problems and requirements, and provide solutions for their needs• 24*7 monitoring of IT services and infrastructure, and proactively act to ensure their availability• SLA Compliance. Reviews performance of service delivery unit against operational levelagreement or service level agreenment.•Produce statistics and management reports

Maroussi, Attiki

-Level 1 and 2 troubleshooting/support for our external customers.-Analyse support tickets to identify which can be resolved within the Service Desk and which should be escalated to Specialist Teams (Product Engineers, Business Consultants, IT, etc.).-Delivering an effective working relationship with all internal and external support teams.-Liaising with various support teams (both internal and external) in order to resolve incidents that are beyond the technical scope of the IT Service Desk, and identifying improvements in processes as a result.-Coaching other members of the team to share best practice and improve pro-active resolution skills and customer relationship skills.-Being flexible in working arrangements and working inconvenient hours.-Positive with a ‘can do’ attitude, with an ability to work under pressure as well as to influence others.-Escalating high priority incidents to both internal and external teams, in line with Incident Management and Problem Management procedures.

Athens

-Providing technical support to all employees of T Mobile Netherlands.-Diagnosing computer errors and provide technical support.-Performing software installations and general IT troubleshooting.-User support and incident management.-Troubleshoot software, hardware and network issues.-Ability to explain technical instructions to those without specialized knowledge.-Providing end-to-end ownership of incidents, ensuring accurate and timely updates are maintained in the Incident Management recording system-Delivering a high standard of customer service in-line with IT Service Desk performance targets.-Ensuring first-line resolution is achieved wherever possible without referral to further support teams.

The Hague Area, Netherlands

-Provide & replace\fix hardware (laptops and desktops etc) and ensure that standards policies of T-mobile are applied.-Team coordination in deployments, projects and SLA monitoring-User support and incident management

Greece

-ΙT Support – Help Desk, Level 1 Troubleshooting and Support to agents(οn-site or remotely), -Maintenance and monitoring the Software and Hardware Infrastructure of the Company.-User support and management-Printer Support

Athens

-Private tutor in Maths and Physics for primary and high school students.

Greece

-Sales Agent and customer service -Help desk for troubleshooting technical and software issues coming from the call center agents.-Handling complaints and all issues related to customers.-Creation of statistical,financial and business reports on a daily basis

Xanthi

-Responsible for the daily correspondence between the unit and the Hellenic Army General Staff. -Responsible for the daily and monthly creation of the duty plan.

Athens

Identify prospective customers. Emphasize the features of products to highlight how they solve customer problems. Maintain contact lists and follow up with customers to continue relationships.

Master’S Degree, Advanced Software Engineering

-Advanced Software Engineering -Business Intelligence -Big Data

Bachelor Of Science (Hons), Computing, Second Class Upper Division Honours

Networks Databases Programming Network Security Management and Information Systems Advanced Topics in Networks Research Skills Data.

Associate’S Degree, Computer Programming And Networks

Software and application engineering Algorithm and Data Structure Operating Systems Data Communications & Technology 4Internet Databases.

High School, Technological Sciences

Activities and Societies: Football TeamTechnological Focus