Pankaj Singh Rajput Email & Phone Number

Bengaluru, Ka, In

As a Solutions Specialist at Rubrik, I focus on presales functions with an emphasis on SaaS , Unstructured data and Cloud protection(eg M365, Jira, S3, NAS, AWS & Azure native workloads). I lead product demos and proof of concepts, demonstrating the value and reliability of our solutions to customers. I also deliver 301-level deep dive sessions to ensure clients have a thorough understanding of our offerings. Additionally, I conduct SE enablement sessions to train our Sales Engineers on the latest product advancements, and I present at customer executive conferences, sharing strategic insights on data protection and innovation. My role combines technical expertise with a customer-centric approach, driving successful data protection strategies and business resilience.𝗦𝗸𝗶𝗹𝗹𝘀: Technical Presales | Customer Trust and Relations | Solution Architecture | Modern Platforms and Technologies | Continuous Learning | Problem Solving | Sales Strategy | Customer Advocacy | Technical Point of Contact | Customer Goals and Objectives | Value-Based Relationships | Sales Planning and Execution | Product Expertise | Sales Team Advising | Partner Enablement | Collateral Creation | Competitive Analysis

Bengaluru, Karnataka, India

Pre-sales Consultation:Engage with prospective clients to understand their data protection and cybersecurity challenges, objectives, and existing infrastructure.Conduct comprehensive assessments of client environments to identify gaps and opportunities for improvement.Collaborate with sales teams to develop customized solutions and presentations that address the specific needs of each client.Technical Demonstrations:Showcase the capabilities and benefits of Rubrik's data protection and cyber resilience solutions through live demonstrations and proofs of concept (POCs).Articulate the technical features and advantages of Rubrik's products in comparison to competitors, effectively positioning Rubrik as the preferred solution.Solution Design and Proposal Development:Design robust data protection and cyber resilience solutions that align with clients' business objectives, compliance requirements, and budget constraints.Create detailed proposals, including architecture diagrams, implementation plans, and pricing quotations, to communicate the value proposition of Rubrik's offerings.Technical Expertise:Stay updated on the latest trends, best practices, and emerging technologies in data protection, cybersecurity, and cloud computing.Provide technical guidance and recommendations to clients and internal stakeholders regarding the implementation and integration of Rubrik's solutions within complex IT environments.Customer Relationship Management:Act as a trusted advisor to clients, offering strategic insights and thought leadership on data protection and cyber resilience strategies.Collaboration and Knowledge Sharing:Collaborate effectively with cross-functional teams, including sales, product management, engineering, and marketing, to drive customer success and product innovation.Share knowledge and best practices with colleagues through internal training sessions, workshops, and documentation.

Bangalore Urban, Karnataka, India

Roles and Responsibilities:Spearheaded the design and implementation of data protection and cyber recovery solutions within the DELL EMC Professional Services team.Guided customers in fortifying their defenses against disasters, data corruption, end-user deletion, and ransomware attacks through the strategic application of Cyber Recovery solutions.Fostered collaboration with sales, pre-sales, and project management teams to seamlessly deliver end-to-end solutions.Engaged in business development and technical pre-sales initiatives to bolster solution offerings and client relationships.Provided leadership and mentorship to a team of implementation specialists, ensuring alignment with project objectives.Engineered tailored solutions that surpassed customer expectations, meticulously aligning with scope document requirements.Conducted thorough business discovery sessions with client stakeholders to ascertain functional requirements for Backup, Disaster Recovery, and Cyber Recovery implementations.Drafted SOWs and sign-off documents to formalize project commitments and agreements.Upheld continuous client satisfaction by actively addressing concerns and accommodating evolving needs throughout the project lifecycle.Proactively diagnosed and resolved operational issues impeding solution deployment, collaborating effectively with Dell EMC Support and other stakeholders.Identified and cataloged best practices and challenges associated with solution configuration, fostering continuous improvement.Executed Quality Assurance protocols to meticulously review engagement deliverables, ensuring strict adherence to project requirements and industry standards.Spearheaded backup capacity planning initiatives and meticulously tracked performance metrics to optimize solution efficiency.Provided on-site support during critical projects, ensuring seamless execution and delivering successful project outcomes for clients.

Bengaluru, Karnataka, India

Led design and implementation of data protection and cyber recovery solutions at DELL EMC Professional Services.Advised clients on fortifying defenses against disasters, data corruption, and ransomware attacks using Cyber Recovery solutions.Collaborated across sales, pre-sales, and project management for seamless solution delivery.Managed comprehensive documentation for processes, procedures, and tools.Contributed to business development and pre-sales efforts to enhance solution offerings.Led and mentored implementation team, ensuring project alignment.Delivered tailored solutions meeting or exceeding client expectations.Conducted client discovery sessions for backup and recovery needs.Prepared Statements of Work and sign-off documents for project formalization.Ensured ongoing client satisfaction and addressed evolving needs.Diagnosed and resolved operational issues, collaborating with support teams.Identified and documented best practices for solution configuration.Executed Quality Assurance to uphold project standards.Managed backup capacity planning and tracked performance metrics.Provided on-site support for critical projects, ensuring successful outcomes.

Bengaluru Area, India

Roles and Responsibilities :Designed and implemented robust backup solutions tailored to meet the specific requirements of diverse business environments.Provided L2/L3 support for various backup technologies, troubleshooting issues and ensuring timely resolution to minimize downtime.Conducted quarterly disaster recovery drills to validate backup and recovery procedures, ensuring business continuity in the event of a disaster.Implemented ITIL practices, including incident, problem, and change management, to streamline operations and enhance service delivery.Led audits for the backup domain, ensuring compliance with regulatory requirements and industry standards.Participated in CAB meetings, presenting proposed changes and obtaining approvals in accordance with change management procedures.Collaborated with cross-functional teams to address P1 incidents, coordinating efforts to resolve issues and minimize impact on business operations.Monitored SLA performance and led the team to achieve a 99% SLA attainment rate through effective incident management and proactive problem resolution.Conducted interviews for open positions, evaluating candidates based on technical skills, experience, and cultural fit.

Bengaluru Area, India

Provided L2/L3 support for various backup technologies, troubleshooting issues and ensuring timely resolution to minimize downtime.Conducted quarterly disaster recovery drills to validate backup and recovery procedures, ensuring business continuity in the event of a disaster.Implemented ITIL practices, including incident, problem, and change management, to streamline operations and enhance service delivery.Led audits for the backup domain, ensuring compliance with regulatory requirements and industry standards.Participated in CAB meetings, presenting proposed changes and obtaining approvals in accordance with change management procedures.Collaborated with cross-functional teams to address P1 incidents, coordinating efforts to resolve issues and minimize impact on business operations.Monitored SLA performance and led the team to achieve a 99% SLA attainment rate through effective incident management and proactive problem resolution.Conducted interviews for open positions, evaluating candidates based on technical skills, experience, and cultural fit.

Gurgaon, India

Roles and Responsibilities :Managed daily backup operations in accordance with established backup policies, utilizing IBM TSM, Symantec Backup Exec, Symantec NetBackup, and EMC Avamar.Resolved tickets promptly, prioritizing based on severity level, to ensure minimal downtime and data loss.Generated comprehensive management reports for daily, weekly, and monthly backups, providing insights into backup performance and compliance.Monitored backup jobs using activity monitor tools and addressed common backup issues through troubleshooting and resolution.Maintained backup processes in compliance with industry standards, including SLA adherence.Conducted manual (ADHOC) backups as requested by users and support teams, ensuring data integrity and availability.Configured backup policies and schedule changes to meet client requirements and optimize backup efficiency.Conducted regular test data restoration drills to validate backup integrity and readiness for recovery.Facilitated restoration of backup data as per customer requirements, ensuring timely and accurate recovery.

Noida, Uttar Pradesh, India

Roles and Responsibilities:Maintained and monitored TSM servers along with virtual or physical enterprise IBM automated tape libraries.Planned, scheduled, and executed proactive maintenance activities, including hardware and software upgrades, as well as patch installations on Windows and UNIX platforms.Conducted tuning of the backup environment system, including monitoring, troubleshooting, and performance optimization.Performed daily routine maintenance tasks such as reviewing Tivoli Storage Manager (TSM) daily activity logs, conducting TSM database and storage pool maintenance, and managing on-site and off-site tape resources.Assisted in workload balancing as needed to optimize system performance.Proactively resolved backup/recovery service disruptions and implemented preventive measures.Analyzed and resolved complex issues related to network (operating) system hardware and software components.Ensured regular reporting to management regarding TSM system performance and service levels, providing insights into major deviations and recommending corrective actions as necessary.Provided guidance and direction to lower-level System Administrators.