Currently working at Comviva's digital fintech division, Yabx.Managed a team size of 1 Product Analyst(direct), 2 QAs, and 6 developers (Indirect) to deliver digital adoption and product development, resulting in a 13% MoM increase in transactions and user engagement.Established governance frameworks by leading weekly, monthly, and quarterly steering meetings, improving stakeholder alignment and reducing project delays by 15%.Defined and prioritized the product roadmap… Show more Currently working at Comviva's digital fintech division, Yabx.Managed a team size of 1 Product Analyst(direct), 2 QAs, and 6 developers (Indirect) to deliver digital adoption and product development, resulting in a 13% MoM increase in transactions and user engagement.Established governance frameworks by leading weekly, monthly, and quarterly steering meetings, improving stakeholder alignment and reducing project delays by 15%.Defined and prioritized the product roadmap by incorporating feedback from customers, business units, compliance, risk, and operations, accelerating feature delivery.Launched 16+ digital customer journeys, engaging ~9.8M customers and processing ~6.28M transactions per month, achieving 13% MoM growth across web, app, WhatsApp, and USSD platforms. Show less

Managed complex CXO interactions and served as the primary point of contact for critical and sensitive initiatives, along with finding opportinties for Product growth and innovation.Cross functional interactions with the Marketing, Business, Product, Last mile operations, Finance and Engineering team for creating a WOW customer experience and solving real business problems.Lead a team of 5 people to work closely to improve the process and to decrease the customer interactions… Show more Managed complex CXO interactions and served as the primary point of contact for critical and sensitive initiatives, along with finding opportinties for Product growth and innovation.Cross functional interactions with the Marketing, Business, Product, Last mile operations, Finance and Engineering team for creating a WOW customer experience and solving real business problems.Lead a team of 5 people to work closely to improve the process and to decrease the customer interactions and escalation around Refund, payment failure, discount, cashback and last mile abuse detections to improve CSAT by 8%. Show less

Using SQL, and Excel I developed and owned the bulk refund, cashback and wallet money transfer tools, script and dashboard to resolve the customer interactions in advance, saving ~100 hours of labour each month and automate the tasks.Authored 64+ user stories across 8 modules, set acceptance criteria, and estimated story points to ensure timely delivery of product features.Leveraged prescriptive analytics to optimize cart checkout, payment processes, and customer complaints… Show more Using SQL, and Excel I developed and owned the bulk refund, cashback and wallet money transfer tools, script and dashboard to resolve the customer interactions in advance, saving ~100 hours of labour each month and automate the tasks.Authored 64+ user stories across 8 modules, set acceptance criteria, and estimated story points to ensure timely delivery of product features.Leveraged prescriptive analytics to optimize cart checkout, payment processes, and customer complaints, reducing complaint recurrence by 9% and boosting cart checkout rates during monthly and annual sales events Show less