I am a consultant with line management and consultancy experience in my focus consulting areas of pricing, B2B sales management, customer service and supply chain management. This experience and PwC tools and knowledge enable me to provide clients with solutions that work. In the area of sales management, I have boosted new product sales, increased productivity by focusing sales force to the right customers, changed pricing and organizational structures to increase profit, implemented customer relationship management (CRM) systems to reduce reporting needs and increase visibility to sales operations. The key of success in sales is to understand the reasons why a customer should by from your company.In the customer service area, I have helped clients estimate the improvement potential of their customer service operations, implemented a customer portal and managed customer service operations. The key to improving customer service is to focus on reducing customer effort. In other words, making a company easy to do business with.In the supply chain area, I have done manufacturing and warehousing footprint projects, estimated benefits of operations and maintenance (O&M) outsourcing, developed logistics solutions together with customers and redesigned a global delivery time promise. The key to developing supply chain operations is to focus on what customers are willing to pay for and align operations with customers accordingly.