Coordinating busy schedule of senior leader including scheduling meetings and making changes asneeded• Handle all internal and external correspondence with confidentiality• Using Microsoft Office to compose correspondences• Administrator for SharePoint Site for various projects• Process monthly expense reports using Concur while ensuring• Provide administrative support to the office which consist of 20 to 30 team members• May establish office procedures and controls• May coordinate special events or office functions

Provide administrative support operational/procedural support to the three District Mangers and 26Retail Banking locations• Demonstrated ability to improvise, improve procedures and meet demanding deadlines• Handle all internal and external correspondence with confidentiality• Process transfers, growth promotions and terminations on Staff Management• Create daily, weekly, and monthly reports by compiling data from multiple sites and applications• Manage multiple Outlook calendars and coordinate work events at the district and market level• Handle escalated customer concerns and Action Alerts with excellent customer problem resolutions• Process monthly expense reports using Concur while ensuring districts operated within budget• Assist DM’s and stores by creating position numbers in OLR and submitting opened and closed Job

Transferred to Mountain View as Lead Teller became Service Manager 1 in October 2009 andbecame Service Manager 2 in February 2011.• Manage all aspects of store operations and personnel, including compliance with audit and operationalregulations and guidelines, staff hiring, training, and mentoring• Increase team members’ effectiveness with sales by providing consistent feedback and coaching• Responsible for handling confidential information, maintaining customer privacy, minimizing losses andpreventing fraud on a daily basis• Practice outstanding communication and customer service skills handling various customer issues withaccuracy and empathy in a timely manner while managing ethically

Responsible for daily store operations and demonstrated flexibility under pressure• Increased customer service goals, monitored teller sales goals, and implemented rewards• Processed customer transactions, identified and generated qualified sales referrals

Maintained the café standards and procedures• Scheduled staff for the café department• Handling inventory for the café and bookstore• Managed the bookstore sales floors: worked with other managers and supervisors to managed dailyschedule, tasks and handled customer service issues