- Acts as a liaison with the IT Branch Consulting and Analysis Group and provides contracts/procedural guidance in all areas related to - Performs as the EDD’s RA Procurement Coordinator. Ensures all Reasonable Accommodation (RA) related training is complete. Advises management on the laws, rules, and policies involved with RA procurements purchasing- Applies knowledge and understanding of the scope of the department’s approved purchasing authority, and all applicable laws, regulations and policies pertaining to State purchasing- Creates Purchase Orders (PO) in the Financial Information System for California (FI$Cal)

- Assist with and learn all aspects of budgeting, allocating, and expenditure analysis related to the various Budget Section programs. Specific duties include, learning the various resources for assessing budget data and understanding that budgetary information is required for the different tasks performed. Gathering necessary information, updating and maintaining funding charts, learning about the grants/subgrant contract process and how these are processed; conducting reviews of contract funding information to ensure budget availability; participating in the preparation of fact sheets and adhoc information for legislative budget hearings.- Gather required information to prepare the Department’s revision to align program budget authority with federal allotments and available funds for the October and May Revise. Prepare the more routine revise documentation and assist associate level staff with the more complex documentation, to learn the requirements and successfully complete documentation accurately and timely.- Gather required information for preparing various program expenditure reports; analyze expenditures and participate in developing expenditure projections. Prepare the more routine expenditure reports and assist with and learn the requirements to successfully complete the more complex reports accurately and timely.- Serve as the Fiscal Programs Division, Single Point of Contact for the assigned Program and collaborate with other departmental liaisons on fiscal related issues. Gain a solid understanding of the collaboration efforts required to ensure budget assignments are completed accurately and timely.

- Serve as IT Branch's point of contact to communicate and process all procurement request for IT, Non-IT Goods and specialized items- Review and revise all incoming order for completeness of requirement, descriptions and specification conformity to state purchasing policies and proceduresMonitors, updates and coordinates the baseline budget and prepares and analyzes the fiscal condition reports with accuracy and timely manner- Input and maintain an automated purchasing expenditure database to be used as an audit trail for resolving issues regarding purchases such as order status, late delivery, nonpayment to vendor, and locating missing docs needed to complete transaction and meet deadline- Gather and provide necessary approval and determining the appropriate acquisition method while considering competitive solicitations, fair and reasonable pricing, Leveraged Procurement Agreements, and Small Business and Disabled Veterans Business Enterprises options- Prepare specifications and secure bids for purchase of equipment, goods and services. Responsible for purchasing docs regarding the selection of specific commodities and vendors; compile, gather and analyze all information for purchasing docs. Contacts BOPSD for completeness of required paperwork and obtains PO #- Interact and follow up with vendors to secure bid; verifies vendor will accept a State Purchase Order number, contacts BOPSD for completeness of required paperwork and obtains PO number; arrange for emergency order to be pick up or deliver as appropriate to the situation- Serve as CalCard State buyer to order, secure, and process all invoices. Prepare monthly bank statement reports and docs with accuracy before reconciliation

 Operate PC to Assess and process customer vehicle registration (VR) and driver's license (DL) information by manually indexing all scanned documents into DMV Database. Utilize DMV Rumba application to update, cross reference, and validate customers information with accuracy and no errors. Receive, review, and disseminate VR and DL workload from field offices among the staff for prepping.  Communicate effectively and provide support to all level of staff and management team by analyzing daily workload. Recommend what has priority to achieve productivity, as well as meeting quotas. Connect, communicate, and serve as liaison through email and telephone to the DMV field offices, investigation division, licensing division, registration division, and the general public Inspect, review, and verify REAL ID application for appropriate identification and required documentation for compliance. Prepare and proofread detailed written correspondence to DMV field offices relating to REAL ID.  Research and interpret DMV’s laws, rules, and code violations to customers as well as applying policies and procedures to employee to safeguard the privacy and protection of customer confidential information

 Process weekly timesheets for 100+ drivers  Provide timely and accurate payroll information and assistance to employees as requested  Assist with annual and interim audit requests, as assigned Perform other assign tasks and duties necessary to support Account Receivable and Account Payable

 Interpret, explain, and apply Federal Law such as Fair Debt Collection Practices Act (FDCPA) to customers by providing limitations on what debt collectors can do when collecting certain types of debt. Maintain daily tracking collection log in Excel Spreadsheet with updates, schedule payments, process payments and refund. Provide customer service and respond to inquiries via telephone to the public regarding collection issues, process of customer refunds, process, and review account adjustments, resolve client discrepancies, short payments plans and terms and condition. Accurately prepare, proofread, and draft written correspondence letters relating to collections and fees for customers to obtain payment by mail. Monitoring and maintaining assigned accounts: Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Work closely with public, peers, and management to coordinate, recommend and develop collections methods and create ways to bring in revenue to achieve company financial goals. Prepare written correspondence for customers to obtain payment over the phone or by mail.

 Establish, maintain, and update bookkeeping and filing system of all sales and rental for the department and manager. Organizes, arrange, and prioritize all files and calls. Respond to inquiries via telephone regarding sales and rental of all traffic safety equipment and merchandise. Assist Office Manager with coordinating and scheduling office activities, including meetings, travels, and conferences, as well as department activities for all members of the department. Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using email or telephones. Review and relay any changes, work orders, messages, and information to or from office staff, work crews, supervisors, and field inspectors. Conduct bids contracts and cost proposals for traffic safety work with appropriate signatures.  Update with policy changes and ensure all traffic control plans are apply and in compliance with city codes, rules, policies, and regulations.  Prepare purchase orders to seller indicating types, quantities, and agreed prices for store products or services.

August 2014 - November 2014 Set up, organized, and managed phone banking to 6,500 API community members Provided logistical support by coordinating snacks, office supplies, and ensuring the smooth operation phone banking

 Direct team of 30 customer service staff to achieve service initiative objective and maximize customer satisfaction. Assist in development of training manuals, policies, and procedures. Draft memo to inform employees of new changes, procedures or call to action in the workplace. Maintain employee’s attendance and confidentiality of employees records and bookkeeping files with accuracy. Assist and oversee recruitment, selection of hiring, and training of staff to further company goals and sustain high customer service benchmarks. This include analyzing workflow, making recommendations to hiring efficiently and accordingly as well as preparing, reviewing, and posting job advertisement online for position based on available job vacancies. Work with human resource (HR) overseeing the selection of hiring, along with determining compensation and benefits of the position, determining appropriate wages and salaries to pay new employees performing a particular job or function. Manage monthly customer service and shipping metrics; evaluate error rates, call volumes, and customer complaints, and develop and implement plans to correct deficiencies in service. Strengthen relationships with key internal staff across shipping, manufacturing, and quality assurance departments to optimize customer service processes and procedures. Assist in maintaining, implementing, and managing employee's record to safeguard the privacy and protection of their personnel information.