Paola Garzon Email & Phone Number

Miami, FL, US

Miami, Florida, United States

Consultancy in sales support, business development and strategic marketing, CRM systems and processes, Integrated Health, Safety, Environment, and Quality (HSEQ) Management systems and business strategy for different companies and entities such as: Global Energy Technologies, Usaquen District, Sonepar, View Group Projects, Bogota Wholesale Central, among.

Bogotá, Colombia

• Providing expert guidance and support in the implementation of country service strategy in agreement to ABB global service standards and initiatives;
• Managing and developing the customer contact process to meet customer and business needs in accordance with Group guidelines;
• Tracking of KPI (Net Promoter Score) and leading internal analysis of customer input in an effort to support service process improvement;
• Designing service-specific bottom-up Net Promoter Score process. Recommending service specific changes and improvements.

Bogotá, Colombia

Supporting the definition of the company Strategic Plan including Customer Service Program.Developing the CRM tool concept and structure, based on Salesforce platform, with the support of COLCIENCIAS (National agency for science and innovation).

Toronto, Canada Area

• Supporting the Mesoamerica One ERP Project for the integration of Mexico and Central America countries to the SAP Canadian System by the analysis, design and implementation of SAP support processes according to the.
• Designing, developing and supporting in implementation of process standards “Siemens Reference Process House (RPH)”, Supply Chain Methodology and ARIS modeling tool and Dynamic Process World (DPW).
• Providing training consulting activities at Siemens locations in North America.

Colombia

• Coordinating the Siemens Planning Process in the Austral-Andina Cluster, including the following sub-processes:- Market Evaluation Processes: Definition and agreement of the market size figures- Strategic Review.
• Supporting the activities for the business operation follow-up in the countries of the cluster (Country Management Operating Reviews).
• Performing competitor and client analysis using Market Figures and Strategy Review data as well as other market analysis sources.
• Preparing Cluster CEO & CFO meetings.

Colombia

• Developing market knowledge that contributes to formulation of growth strategies through key client analysis (client strategy understanding). Key client analysis includes visiting their locations, developing a.
• Consolidating the client analysis data in order to find market trends and input for improving processes and portfolio development at Siemens.
• Developing the account strategy plan with the account team and account manager of the Key Accounts.

Colombia

• Developing initiatives and activities in order to implement the Supply Chain Management and Customer Relationship Processes defined by the Siemens Reference Process House, including Change Management activities for.
• Coordinating and lead Process Portfolio meetings to select, assess, and prioritize the processes which had to be standardized and optimized.
• Collaborating with the definition of process improvement initiatives for relevant processes of the process portfolio. Collaborate with the design & implementation of to-be processes.
• Documenting to-be processes using ARIS Tool according to Siemens Process Framework and Siemens Conventions Handbook for Modeling Business Object Types.
• Collaborating with the Regional Document Centre debugging to reduce the quantity of guidelines, formats and procedures and to simplify documentation structure and processes.
• Supporting Process Management Communication activities to achieve the acceptance, the motivation, and the engagement of the Region employees.

Industrial Engineer

Education record

Strategic Management Specialist

High School