Paola Castro Email and Phone Number

• Welcome customers, answering their questions, helping them locate items, and providing recommendations.• Operate scanners, sales, cash registers, and other electronics.• Balance the cash register and generate reports for credit and debit sales.• Accept payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.• Maintain a positive, empathetic, and professional attitude toward customers at all times.• Know our products inside and out so that you can answer questions.• Keep records of customer interactions, transactions, comments, and complaints.• In charge of store’s inventory and provided information to management. • Provide feedback on the efficiency of the customer service process.• Ensure customer satisfaction and provide professional customer support.

• Oversaw the development and installation of new networking and computing infrastructures.• Selected the best possible solutions using knowledge of a wide range of available technologies.• Monitored systems in the existing network to ensure there are no productivity set-backs.• Installed and configured operating systems and application software.• Anticipated potential issues or bottlenecks and identified possible solutions.• Communicating effectively with IT support staff to ensure the setup process runs smoothly.• Liaising with vendors and keeping relevant stakeholders up to date with developments.• Installed new software and/or hardware.• Research and purchase IT hardware and supplies.• Participated in IT inventory asset management

• Installed and configured hardware, software, systems, networks, printers, and scanners.• Monitored and maintained computer systems and networks.• Provided technical support throughout the company in person or by phone.• Provided IT assistance to staff and customers.• Trained end-users on hardware functionality and software programs.• Monitored hardware, software, and system performance metrics.• Updated computer software as well as upgrading hardware and systems.• Maintained databases and ensuring system security.