Paola Fallas Redondo Email & Phone Number

Costa Rica

Costa Rica

Costa Rica

Costa Rica

• Responsible of executing Month End and Year End processes (Bad Debt, Cash Forecast, Netting, AR balance confirmation, Periodic Write Offs and others).• Perform daily billing processes (Credit Cards, Customer Portals and Milestones).• AR aging reports & divisional specific reporting.• Train and support new team members on Month End Close and Billing processes.• Creating and updating work instructions for Customer Invoicing & Month End Close processes during transition.

Zona Franca America

DHL Global Business Service ( HR Operations)• Update, edit and maintain employee job data information (promotions, new hires, terminations and others).• Pre-Screener: In control of updating candidate’s database, contacting candidates, conducting phone interviews, tests and also resume analysis for candidate’s selection.

Zona Franca America

DHL Shared Service Center. • Working in the credit and debit notes department for all America and Canada.• Ensure all invoices are reviewed for accuracy and ready to be delivered within established service level agreements.• Manage internal relationships to ensure resolution of billing questions/issues and disputes.• Daily basis workflow is to run reports in order to get the daily invoices and or credit notes to be send by email, handling customer´s inquiries related to billing information, dollar exchange or special requirements.

Global Park

Customer Service Representative• Promoted to Sony VAIO technical support representative in September.• Able to develop great knowledge of product and internal policies and procedures in no time which allow me to achieved excellent quality of support in just 3 months of work.• Achieved high quality of service and showed great performance in the development of the responsibilities as a Sony VAIO support agent.• Appointed as a Microsoft support sales representative, in charge of opening new accounts and upgrading existing service.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.