Paola Fallas Redondo Email & Phone Number

Costa Rica

Costa Rica

Costa Rica

Costa Rica

• Responsible of executing Month End and Year End processes (Bad Debt, Cash Forecast, Netting, AR balance confirmation, Periodic Write Offs and others).
• Perform daily billing processes (Credit Cards, Customer Portals and Milestones).
• AR aging reports & divisional specific reporting.
• Train and support new team members on Month End Close and Billing processes.
• Creating and updating work instructions for Customer Invoicing & Month End Close processes during transition.

Zona Franca America

• DHL Global Business Service ( HR Operations)
• Update, edit and maintain employee job data information (promotions, new hires, terminations and others).
• Pre-Screener: In control of updating candidate’s database, contacting candidates, conducting phone interviews, tests and also resume analysis for candidate’s selection.

Zona Franca America

• DHL Shared Service Center.
• Working in the credit and debit notes department for all America and Canada.
• Ensure all invoices are reviewed for accuracy and ready to be delivered within established service level agreements.
• Manage internal relationships to ensure resolution of billing questions/issues and disputes.
• Daily basis workflow is to run reports in order to get the daily invoices and or credit notes to be send by email, handling customer´s inquiries related to billing information, dollar exchange or special requirements.

Global Park

• Customer Service Representative
• Promoted to Sony VAIO technical support representative in September.
• Able to develop great knowledge of product and internal policies and procedures in no time which allow me to achieved excellent quality of support in just 3 months of work.
• Achieved high quality of service and showed great performance in the development of the responsibilities as a Sony VAIO support agent.
• Appointed as a Microsoft support sales representative, in charge of opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.