I act as a trusted advisor, empowering customers to leverage our products to achieve their business objectives. Act as the primary point of contact for existing customers, ensuring their satisfaction.Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan.Conduct regular check-ins with customers to promote product adoption and share success metrics, such as increased conversion rates and revenue growth.Address inquiries, facilitate data requests, manage user feedback, and report bugs to the product team.Exhibit outgoing traits and demonstrate enthusiasm in establishing meaningful relationships with customers and partners across various industries.Optimize and streamline customer service systems, processes, and workflows to eliminate friction points and enhance overall efficiency.

Member of the on-site catering team at Shore School, I played a key role managing F&B Services and Events. My role was integral ensuring seamless operations and exceptional experiences for students, parents, and staff members. I proactively engaged with stakeholders, addressing queries and swiftly resolving issues to maintain consistently high levels of satisfaction. Working collaboratively across different areas. I oversaw the coordination of daily breakfast, lunch, and dinner services, as well as special events, always upholding Shore School's standards of service and presentation.

At Four Points By Sheraton Hotel, during a 14-day mandatory quarantine period, I played a key role in delivering exceptional customer service as part of a dedicated team. In the face of unprecedented circumstances, we navigated challenges with agility, ensuring seamless day-to-day operations and efficient management of F&B services while strictly adhering to budgetary guidelines.

During my internship at The Sydney Alliance, I contributed to the organization's mission of fostering a more just, fair, and sustainable Sydney for International Students through community organizing initiatives. The Alliance, a diverse coalition of community organizations, including Settlement Services International, Tenants Union of NSW, and Sydney Policy Lab, empowered me to engage in impactful projects centred on social justice and community welfare.My experience at The Sydney Alliance provided me with invaluable insights into community organizing, stakeholder engagement, and event management. I am passionate about driving positive social change and look forward to leveraging my skills and experiences to contribute meaningfully to future endeavors.

Gathering and reporting data consistently from inspections.Writing reports and entering into the database.Performs literature searches and varied data collection, tracking, computing summarizing of data.

Led strategic initiatives to penetrate South American and Spanish markets for a global OEM manufacturer of plastic components for electronics and LED applications in a B2B model. Researched industry trends and developed a digital marketing strategy encompassing content marketing, social media marketing, and email marketing, resulting in connections with 20 new clients within the first year. Secured international orders from Chile, Colombia, and Mexico, diversifying revenue streams. Provided exceptional customer service, fostering strong client relationships. Represented the organization at trade exhibitions such as Electronica 2016 in Munich, Germany.

Founded and managed an e-commerce business specializing in importing and selling electronic accessories and spare parts for laptops, sustaining profitable operations for 5 years.Conducted comprehensive market research to identify target customers and trends, informing product selection and marketing strategies, resulting in the expansion of the product range to 80 SKUs.Managed company finances, optimizing resource allocation and maximizing returns on investment, including the profitable sale of the CRM customer database upon termination of operations.Oversaw the company's online presence, including the website, social media platforms, and e-commerce platforms like Mercado Libre, driving engagement and sales growth.

Dynamic member of the administrative services team, pivotal in optimizing administration costs for Colombia's third-largest bank, overseeing outsourcing operations across four main headquarters and over 500 nationwide branches. Proven expertise in implementing smart systems to enhance energy efficiency, lighting, and HVAC equipment. Skilled in facility management, with a focus on identifying and addressing problem areas through continuous monitoring and data analysis. Played a key role in transforming facilities management practices within banking administrative service coordination.