Paola Andrea Restrepo Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

Leader of HR processes. 35.000 employees. LATAM.I lead ESG,HSE,Engagement,L&D, compensation OD,HR support,Labor Relations, and Development processes.I directed the implementations of 8 new sites,imprinting on them our differentiating value in the BPO industry.Management of HIPOS and Key positions program.Design and implementation of the competency model; performance review in all the region, participation 91%. Crehana platform. Automatization of the HR Lucy chatbot, tax… Show more Leader of HR processes. 35.000 employees. LATAM.I lead ESG,HSE,Engagement,L&D, compensation OD,HR support,Labor Relations, and Development processes.I directed the implementations of 8 new sites,imprinting on them our differentiating value in the BPO industry.Management of HIPOS and Key positions program.Design and implementation of the competency model; performance review in all the region, participation 91%. Crehana platform. Automatization of the HR Lucy chatbot, tax certification, & others certification.HR budget planning and management, US $5.000K+; efficiency of 20% for 2022.Management of Webhelp university, Moodle LMS, 100+ developed content/courses. Language Studio.Consolidation of the LATAM engagement program with standardized results. 85% engagement. 6 countries. 89% participation.Change management, brand transition, and cultural model.Creation of HR media communication channels, Lucy chatbot, with the purpose of adapting to the WFH model.ESG leadership at LATAM level, creating strategies that align our planet/people activities to the ODS. Planetchangers, sembraton, little changes, Sheleads Impact hiring Program, etc.Sustainability Report. Under GRI Standards aligned to SASB and CDP. Sustainability stamps. (UN global compact, EFR, BCorp).Carbon Footprint implementation (scope 1,2,3).Leading HR implementations for new regions. 5,000 GCH Peru, 12,000 Brazil.Talent Acquisition 2021-2022: Growth and recruitment from 7,000 to 12,000 game-changers. 40+% on Headcount. Including implementation of recruitment process for Mexico and Colombia.TA tools: Implementation of Trackstar, digital strategy with Sherlock, Linkedin, and El Empleo; and creation of EVA internal skill tests tool for all the profiles. KPIs •Attr: LATAM 5% vs. industry 12%. Peru -7% reduction year. Mgt of the Risk of Leaving Tool. Usage 85%.•Engagement 85% LATAM.•ESG: 42% women leadership; 33,000+ volunteer hrs; 23,000+ trees, 18% IH population.•78% internal promotions Show less

Colombia

► 15.000+ collaboratorsResponsable for the leading, unification and consolidation of ESG, HSE, HR Support, Developmen and Learning and Development process in Latam.Responsable for the continuity of HR projects to new regions.Alignment of different HR management models with global webhelp processes.Achivements:✔ I led the implementation of our new site in Bucaramanga- Colombia, imprinting on them our differentiating value in the BPO industry.✔ Change of platform for… Show more ► 15.000+ collaboratorsResponsable for the leading, unification and consolidation of ESG, HSE, HR Support, Developmen and Learning and Development process in Latam.Responsable for the continuity of HR projects to new regions.Alignment of different HR management models with global webhelp processes.Achivements:✔ I led the implementation of our new site in Bucaramanga- Colombia, imprinting on them our differentiating value in the BPO industry.✔ Change of platform for engagement evaluation. Peakon. 83,59% Engagement.✔Attrition. 4,7% latam Vs. 10% industry. ✔ WFH legal and HSE implementation. ✔COVID-19 management: 15.689 asymptomatic cases, accompaniment of Positive , Vaccination 70% of the Game Changers. Infrastructure changes for sanitary and prevention management. ✔Redesign of HR process and daily activities to WFH model. Show less

Colombia

► 13.000+ collaboratorsI have run, designed, and administrated the Human Management process in the company, impacting all areas nationwide by carrying out the processes involving Development, Training, Labor Relations, Health, Safety & Environment, Talent Acquisition, Compensation, and every other process related to the area.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀✔ I led the implementation of our sites in Medellin and Bogota, imprinting on them our differentiating value in the BPO industry.✔ I… Show more ► 13.000+ collaboratorsI have run, designed, and administrated the Human Management process in the company, impacting all areas nationwide by carrying out the processes involving Development, Training, Labor Relations, Health, Safety & Environment, Talent Acquisition, Compensation, and every other process related to the area.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀✔ I led the implementation of our sites in Medellin and Bogota, imprinting on them our differentiating value in the BPO industry.✔ I have promoted organizational development by empowering our leaders through assembling our Career Path, Performance Evaluations, and the Competence Model on a nationwide scale.✔ Along with the Talent Acquisition area, I increased our operative recruitment capacity, making it more efficient and growing from 1500 to 9000 Incredybles®.✔ Always carrying our value of excellence as a banner, the team and I got the ISO 9001, 14001, and 27001 certificates for the different business names of the company in Colombia.✔ The team and I implemented the employee virtual assistant platform in 2019, and I established the Analytics área to control KPI’s on a regional scale, as well as creating different technological tools to control them.✔ We created new platforms and projects, such as Lucy, Grow, OneUniversity, Follow the Yellow Road as an opportunity for personal and professional growth, and our internal Instagram account @onelinkincreyble as a channel to promote our Culture of Happiness every day. Show less

Bogota,D.C., Capital District, Colombia

2.400 collaboratorsI led and administrated the Human Management process, based on strategies and policies established by the company to make way for organizational culture and environment that can promote high performance, acquisition, retention, and personal development.I was responsible for the processes involving staff selection, hiring, training, wellbeing and development, disciplinary actions, payroll and social security, continuous improvement, organizational communications… Show more 2.400 collaboratorsI led and administrated the Human Management process, based on strategies and policies established by the company to make way for organizational culture and environment that can promote high performance, acquisition, retention, and personal development.I was responsible for the processes involving staff selection, hiring, training, wellbeing and development, disciplinary actions, payroll and social security, continuous improvement, organizational communications, and legal areas. Show less

Bogota,D.C., Capital District, Colombia

Bogota,D.C., Capital District, Colombia

Bogota,D.C., Capital District, Colombia

Bogota,D.C., Capital District, Colombia

Bogota,D.C., Capital District, Colombia

Bogota,D.C., Capital District, Colombia

Valledupar

London, United Kingdom

London, United Kingdom

Human Resources Specialist, Human Resources Management/Personnel Administration, General, A

Mba. Master In Business Administration., Business Administration And Management, General, Mba

Barchelor Business Administration, Business Administration And Management, General, A

High School, Bachillerato