Onboarding of our client’s employees· Ensure that all necessary documentation for the employees is received· Ensure that the accuracy of every data entry is recorded correctly· Complete due diligence for new clients· Working on increase of clients through the referral scheme· Chase up missing data on a weekly and monthly basis· Ensure clients and their employees know who their relationship manager is with regular courtesy calls· Contact client employees before their existing contract expires to ensure continuity· Continuous improvement of systems and processes· Various reports highlighting the performance of the department· Any other office based tasks

- Responsible for the day to day run of the café.- Operated till providing friendly service and accuracy in handling customer transactions. - Trained new employees in operational procedures and modelled duties for front of house positions.- Organised and managed staff shifts, roster, absences and over-time.- Coach, train and mentor new members of staff.

- Followed extremely strict procedures on how to make coffee according to Butlers standards.- To coach, train and mentor new members of staff to Butlers Chocolate Café coffee standards, always ensuring the best coffee.- Responsible for maintaining the standard of our coffee machines.- Ensure that the strict hygiene guidelines were followed at all times by all staff.- Responsible for end of day handling and lodgement of till money to the bank.- Management of stock for the shop to ensure all needed products were restocked when necessary.- Greeted guests with pleasant smiles and superior customer service.- Monitored cafe for seating availability, safety and wellbeing of guests.

- Prepare and serve drinks and food in accordance with the standards given by the organisation.- Worked under pressure during rush hours maintaining high standards of customer service directed specifically to each customer.- Train new staff to ensure quality of service.- Organization of Cafe shop floor to create a safe, ‘easy to work’ environment.- Responsible for stock taking and management.- Ensure that staff followed the Health and Safety training at all times in regard to cleanliness, food handling etc.

- Work with marketing team to manage brand and marketing initiatives.- Assisted the Marketing Executive in developing and executing marketing campaigns.- Perform market and client research.- Create reports on marketing performance.

- Creating of videos and announcements for the corporate TV channel.- Creating, editing and sending weekly internal communication to all the employees segmented in Brazil (via Eloqua - Oracle).- Creating, editing, translating and sending board and organizational announcements to over 2.000 South America employees (via Eloqua - Oracle).- Communication support to all internal clients and functional areas.- Developing employee engagement campaigns unified with the supporting Communication Agency.- Institutional photos for internal media (TV, intranet, weekly communication, events, engagement campaigns).

- Press releases with focus in Urban Security (Civil Defense and Metropolitan Guard);- Coverage of events (personally or over demand) through text on the website.